IST Management is seeking the next Office Services Supervisor to join our Medford team! The Office Services Supervisor will be responsible for overseeing the daily Mail, Hospitality and Shipping Support services on-site. Ideal candidates have high customer service values, possess strong organizational abilities, are proficient in Microsoft Word and Excel, and are ready to grow in their professional facilities and office services career! 

About Us

IST Management is a business process outsourcing company. We have over 1,900 employees and have been in business for over 28 years with operations in over 50 cities across the U.S. We provide a range of services geared toward litigation and corporate office support including e-Discovery services such as processing, hosting, court reporting, collections/forensics, managed review, and managed services. IST Management is a Relativity Certified Provider. We also provide a full range of facilities management and office services.

We’ve been recognized as one of the fastest-growing companies in the U.S. as a winner of the Nation’s Best & Brightest Companies to Work For, as well as the HR Professional Excellence Award from the Society for Human Resource Management. We are proud to belong to the Military Spouse Employment Partnership through our nation’s Department of Defense.  IST Management has also been included in the INC 5000 list!

Check out istmanagement.com for more info on us! 

Benefits Include: Medical, Dental, Vision, STD, LTD, Life, 401k, Paid Time Off and Bonus Incentives!

Hourly Compensation: $24.00 to $25.00 per hour

Schedule: Monday-Friday, 830am-530pm

Job Responsibilities:

• Mailroom services- assist with on-site mailroom services, process/scan/sort/delivery of mail and packages throughout site to appropriate client personnel
• International Shipping services- assist with on-site shipping services; prepare packages for shipments, create package labels, secure packages, vendor relations  
• Hospitality- Light upkeep of office common areas and kitchen; order and stock supplies when needed
• Reception coverage- provide front desk reception coverage as needed for lunch breaks; smile and greet clients and customers, answer phones and direct calls, answer inquiries
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
• Handle time-sensitive material like confidential, urgent packages
• Maintain copier equipment
• Consistently adhere to business procedure guidelines
• Take direction from supervisor or site manager
• Participate in cross-training ;Adhere to all safety procedures
• Perform other tasks as assigned

Qualifications:

• High school diploma or equivalent (GED) 
• Prior experience in customer service and/or an office setting preferred
• Hospitality experience a plus
• Professional appearance and demeanor
• Prociency with Microsoft Excel and Word required
• Excellent communication skills both verbal and written
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• A valid drivers license and/or access to reliable transportation to and from work
• Lifting up to 50 pounds

IST Management provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at [email protected].

Please respect individuals reaching out for accommodations by utilizing the contact information only for this purpose. You will receive correspondence directly from your local IST Management hiring team regarding your application submission and status after submission.

IST is an Equal Opportunity Employer (EOE). We are committed to providing equal employment opportunities to all qualified applicants, regardless of disability or veteran status.