Senior Customer Service Systems Specialist (OTC)
Job Summary
We are looking our next Senior Customer Service Systems Specialist (OTC)
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.
Our Food Ingredients division is looking for an experienced and motivated Account Manager to help our region’s growth plan.
Food Ingredients: Innovating improved nutritional profiles, better taste and texture and greater cost efficiency to meet the needs of global food and beverage manufacturers.
The role is based in Mexico City, Mexico (Hybrid role). Be part of a motivated, passionate, and open-minded team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
- Serve as a regional and/or global expert providing advanced support for Order-to-Cash (OTC) systems
- Act as an escalation point for complex system issues, ensuring timely and effective resolution
- Support system integrations for new customers and system enhancements, safeguarding data integrity
- Analyze issues end‑to‑end to identify root causes and implement sustainable solutions
- Partner cross‑functionally with Customer Service, Supply Chain, Finance, IT, and external vendors
- Act as a subject matter expert on OTC processes, systems, data flows, and integrations
- Contribute to continuous improvement initiatives, including workflow optimization and automation
- Develop and maintain process documentation, SOPs, and user guides
- Train users and teams on system changes, enhancements, and best practices
What Makes You the Right Fit
- Bachelor’s degree in any discipline
- 6+ years of experience in Customer Service, Supply Chain, or a related function
- Strong knowledge of OTC processes and supporting systems
- Proven ability to troubleshoot complex system and process issues
- Advanced analytical, problem‑solving, and quantitative skills
- Excellent written and verbal communication skills in English
- Experience working in global, cross‑cultural environments
- Strong project management skills with the ability to handle multiple priorities
- Highly collaborative, detail‑oriented, and proactive mindset
How Would You Stand Out?
- Hands‑on experience or training in SAP OTC / SAP SD
- Six Sigma and/or APICS certification
- Advanced expertise with Microsoft Excel, PowerPoint, and data analysis tools
Why Choose Us?
- Exposure to regional and global OTC systems and stakeholders
- Opportunity to act as a key systems and process expert
- Strong focus on continuous improvement and process excellence
- Collaborative, cross‑functional, and multicultural work environment
- Ongoing learning, system enhancements, and professional development
- A role with real impact on business operations and customer experience
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
