Internal Sales - Service

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Where is the work:

Position Overview:

Responsible for driving service revenue by qualifying and converting remedial service leads into competitive solutions. You will manage the full sales cycle—from negotiating with suppliers and generating high-quality quotes to proactively following up on outbound calls and overcoming customer objections. By blending technical learning with strong relationship management, you will act as a trusted advisor, collaborating across fulfilment teams and service management to ensure seamless project delivery and identify growth opportunities for the wider business.

Key Responsibilities:

Sales and Business Development

• Qualify remedial opportunities for eligible work and proactively contact customers on receipt of a lead.

• Managing inbound customer enquiries by phone and email. Also assisting with the management of shared parts direct Inbox

• Identify preferred suppliers and effectively negotiate on parts and materials to ensure we deliver competitive offers and best value propositions for customers.

• Produce and send sales quotes (adhering to relevant levels of authority) for remedial service work and parts only requirements using the CRM sales application. With an emphasis on being responsive and delivering a consistently high standard of presentation.

• Build and maintain a strong sales pipeline for designated service territory, regularly updating the Customer Relationship Management (CRM) system with accurate and up-to-date information.

• Outbound sales calls to optimize conversion and assist the service management team with forecasting. Managing customer objections and creating adequate business justification.

• Process customer orders on CRM, in Field Service or SAP in accordance with defined levels of authority

• Collaborate with the service fulfilment team, area service managers and customer service managers to assist in seamless delivery of quoted works and warranty work

• Raise leads on CRM for new service contracts, contract additions and enhancements along with sales and hire opportunities for other business units.

Technical Development

• A desire to learn and develop a deeper understanding of industrial refrigeration and temperature control to provide best possible solutions for customers.

• Gain confidence with technical support and provide front line assistance to customers with inbound technical calls, leveraging into breakdown or remedial opportunities.

• Collaborate with the external sales and projects teams to develop opportunities across other business units.

Customer Relationship Management:

• Build and maintain strong relationships with existing and potential customers, acting as a trusted advisor and point of contact.

• Understand customer needs and provide timely and effective solutions, ensuring customer satisfaction and repeat business.

• Collaborate with the external sales team and set leads on CRM.

• Proactive in establishing positive working relationships with Customer Care Teams, to best support the positive customer experience.

Sales Reporting and Analysis:

• Prepare sales forecasts, pipeline updates, and performance metrics.

• Analyze market trends, customer feedback, and competitor activities to identify areas for improvement and growth.

• Provide insights and recommendations to the management team to enhance sales strategies and achieve business objectives.

Internal Controls:

• Compliance with and participation in any QHSE and Trane Technologies initiatives within the function and any Country specific general and industry regulated compliance to include risk assessments and QHSE training.

• Compliance with internal code of conduct and ethical frameworks

• Take control of your development and learning pathways through My Learning

• Align business goals to reach bonus targets and individual performance with feedback from customers, stakeholders, and line manager.

• Any other ad hoc duties reasonably requested by your line manager.

Skills and Capabilities:

·         People skills with a positive mindset

·         Good Communication

·         Sales, Business or Engineering B2B knowledge an advantage

·         Collaborative teamwork

·         Proficient in using Microsoft Office Suite

·         Knowledge of Customer Relationship Management Systems an advantage

·         Right to Work status confirmed for Country of application.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.