Sunsrce

Inside Sales / Customer Service Representative - Industrial Distribution

Sterling Heights, MI 48313 April 11, 2026 Lever
SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America’s leading value-add industrial distribution companies.  We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair. www.sun-source.com

Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!
 
We are currently seeking for a high energy individual to join our Customer Service Team to support our outside sales team. The primary responsibility of the Inside Sales /Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.
Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you!
 
We are currently seeking for a high energy individual to join our Customer Service Team to support our outside sales team. The primary responsibility of the Inside Sales /Customer Service Representative is to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected] to request reasonable accommodation. Only requests for accommodations in the application process will be returned.    Sun-Source | Privacy Policy

Essential Functions

  • Maintain and improve Customer relationships
  • Address Customers’ needs
  • Assist & Support Account Managers
  • Provide accurate product information, pricing and availability in a fast paced environment
  • Negotiate sale and purchase price
  • Assist with customer returns
  • Expedite and route material
  • Provide product literature
  • Technical assistance
  • Upload data on Customer internet portals
  • Create quotes and sales orders
  • Assist with pulling inventory and preparing shipments
  • Follow up with Customers to provide accurate delivery dates and updated order status
  • Outbound prospecting calls to grow our market and sell value-add services
  • Update customer information in CRM (Customer Relationship Management) system

    • Experience, Education and Skills

  • HS Diploma or GED
  • Associate's degree, bachelor's degree OR technical degree is preferred
  • 2+ years of experience in inside sales / customer service 
  • Experience in Industrial Distribution or similar industry experience such as Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control is preferred.
  • Proficient with software programs relating to the customer service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
  • Working experience with Trend is a plus
  • Strong analytical, mathematical, and mechanical aptitude is needed to be successful in this role.

    • We Offer

  • Industry competitive compensation and bonus plan
  • Medical, Dental, Vision, and 401(k)
  • We also offer tuition reimbursement and training opportunities for individuals with a desire to learn and grow!
    • Apply on company site

    How to Get Hired at Sunsrce

    • Research which SunSource subsidiary company your target role falls under — each operates with its own product focus, customer base, and culture, and referencing the specific subsidiary in your application demonstrates genuine interest
    • Embed industrial distribution keywords throughout your resume — terms like 'fluid power,' 'hydraulic systems,' 'hose and fittings,' 'fabrication,' 'motion control,' and 'industrial distribution' help your application surface in Lever searches
    How to apply to Sunsrce

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