Information Technology Application Support Analyst - Database/SQL/ETL/C# [see locations]

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

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Job Description:

At Regions, the Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality.

Primary Responsibilities

• Obtains information on application design and functionality to propose solutions to end users
• Responds to client inquiries concerning software operation and troubleshoots system software and operator complications
• Monitors routine and critical processes and workflows to proactively identify problem trends
• Assists with application implementations and configuration
• Performs root cause analysis and provides technical solutions to production related application errors
• Performs application testing in various environments
• Deploys service releases, patches, requests, and customizations
• Exercises independence of thought, but complex problems may be referred to senior associates or supervisor/manager

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree in a related field and three (3) years of related experience
• Or Associate's degree in a related field and five (5) years of related experience
• Or High School Diploma and seven (7) years of experience

Skills and Competencies

• Ability to communicate technical problems and solutions to non-technical users
• Excellent written and verbal communication skills

Additional Job Description

This position requires strong technical ability with SQL Server, data marts, APIs, C#/.NET, and CI/CD deployment pipelines.

Application Support & Troubleshooting

• Respond to user inquiries regarding application operation, workflow issues, and system errors.
• Diagnose and resolve incidents, perform root cause analysis, and implement sustainable long‑term fixes.
• Monitor application health, scheduled jobs, integrations, and workflows to proactively identify and prevent recurring failures.
• Assist with application configuration, implementations, and production support readiness activities.

Deployment, Environment, & CI/CD Support

• Execute deployments for releases, patches, configuration updates, and data fixes across dev/test/prod environments.
• Utilize CI/CD pipelines (Azure DevOps, GitHub Actions, Harness) for automated build, test, and deployment processes.
• Collaborate with DevOps teams to improve pipeline quality, deployment reliability, and environment consistency.
• Validate releases through functional tests, regression tests, and environment verification.

SQL Server, SSIS, SSRS & Data Mart Responsibilities

• Write, debug, and optimize T‑SQL queries, stored procedures, views, and functions.
• Support data mart operations, including troubleshooting ETL/ELT loads and performing data validation.
• Investigate discrepancies across operational systems, staging layers, and analytical data models.
• Collaborate with data engineering teams on schema design, indexing strategies, and performance improvements.
• Design, build, and implement new data marts, including schema modeling (star/snowflake), data pipelines, and documentation.
• Knowledge of Power BI, SSRS, or similar reporting tools.

API & Integration Responsibilities

• Troubleshoot REST and SOAP integrations, including authentication, payload validation, and API error handling.
• Design and develop new APIs (REST/JSON or SOAP/XML) for internal or external system integrations, ensuring security, scalability, and proper documentation.

C#/.NET Development & Automation

• Use C#/.NET to build support utilities, automation scripts, log analyzers, and small enhancement fixes.
• Participate in code reviews and follow established coding standards and change management requirements.

Documentation & Stakeholder Support

• Create and maintain knowledge base articles, process documentation, and training materials.
• Communicate clearly to both technical and non‑technical stakeholders.
• Provide user assistance and training on application features and workflows as needed.

Required Technical Skills

• Strong proficiency with Microsoft SQL Server and T‑SQL.
• Experience developing and maintaining data marts and ETL/ELT processes.
• Experience supporting and integrating APIs (REST/SOAP, JSON/XML).
• Experience with C#/.NET development.
• Working knowledge of CI/CD pipelines (build automation, deployments, Git, branching strategy).
• Experience supporting production environments with structured change control.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$77,361.90 USD

Median:

$98,670.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.