Incident Manager

Incident Manager Engineering · New York · Full-time · $149,057 USD - $213,154 USD Overview Application What you will do In this position, you will be part of Klarna’s incident response team, leading incident-related initiatives and improvement projects within a banking and financial services environment. You will drive structure, planning, and execution across incident response activities, ensuring progress, clear communication, and timely resolution during high-impact situations. Beyond live incidents, you will lead follow-up work such as root cause analysis, remediation planning, and delivery of preventive improvements that strengthen operational resilience. This position includes participation in an on-call rotation with compensation and requires calm, structured decision-making under pressure. We are looking for experienced project managers or highly technical professionals with the skills and experience needed to meet the outlined requirements. Who you are • Experience within the banking or financial services industry • Background in incident management, problem management, DevOps, or technical project management • Strong project management skills with the ability to plan, drive, and follow up complex incident-related initiatives • Ability to bring structure and clarity to unstructured and fast-moving environments • Comfortable making decisions under pressure while remaining calm and constructive • Clear and effective communicator who can coordinate stakeholders during critical situations • Strong sense of responsibility and ownership, with a willingness to push progress and close loops Awesome to have • Experience leading incident response projects or major incident workstreams • Experience driving post-incident reviews and long-term remediation initiatives • Exposure to on-call operations for business-critical systems • Familiarity with regulated, highly available, or mission-critical technical environments Please include a CV in English Curious to learn more about Klarna and what it’s like to work here? Explore our career site. Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and “fair chance” ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact [email protected]. In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents. Apply Hire with Privacy Policy