Inbound Manager

Real people. Real service.

At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of Generosity, Respect, Innovation, Teamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a new Inbound Manager to join our growing Inbound Team and Fulfillment Center network. This individual will report into our Assistant General Manager is responsible for overseeing all receiving and putaway to ensure timely and accurate flow of goods into the fulfillment center. This role drives people growth, operational efficiency, safety, and team performance to support service levels and customer satisfaction in a fast-paced e-commerce environment.​ 

Job Type: Full-Time, Exempt

Location: 335,000 sq. ft. in Dayton, NJ at 30 Apple Orchard Dr., Suite 1, Dayton, NJ 08810

Schedule: Monday through Friday, from 8:00am to 4:30pm EST

Salary: $87,120 – $108,900 per year 

Please note: Training for this position will be Monday through Friday, from 6:00am to 2:30pm EST for the first 3-4 weeks!

Responsibilities:

• ​Overseeing all inbound receiving operations, ensuring timely and accurate unloading, inspection, and putaway of inventory to maintain stock availability and meet service level agreements​
• ​Managing daily workload planning and labor allocation for inbound teams, utilizing forecasts and real-time data to balance productivity and cost-efficiency across shifts​
• ​Developing, implementing, and enforcing standard operating procedures (SOPs) for inbound processes to drive consistency, quality, and compliance with safety and regulatory requirements​
• ​Training and developing Supervisors and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement​
• ​Identifying, developing and monitoring key performance indicators (KPIs) such as dock-to-stock time and receiving accuracy, analyzing trends and initiating corrective actions to achieve operational goals​
• ​Partnering with Inventory Control, Outbound, and other external departments to resolve discrepancies, manage space utilization, and support cross-functional projects impacting inbound operations​
• ​Ensuring safe work practices and maintains a clean, organized receiving environment, conducting regular safety audits and addressing hazards promptly to protect team members and inventory​
• ​Identifying and proposing process improvement initiatives to company leadership for FC standardization and execution​
• ​Attending and participating in the HR Leadership meetings twice a month
• ​All members of management are expected to lead by example and maintain professional standards in the workplace ​​

Requirements:

• High school diploma or GED equivalent
• ​Supply Chain Management, Logistics, Business Administration, or a related field OR equivalent combination of education and relevant work experience
• Minimum 3 years managing operations through WMS tools and reporting
• ​Minimum 3 years in a high-volume e-commerce or omni-channel fulfillment setting
• Minimum 3 years leading teams in a warehouse or fulfillment environment, including performance management and coaching
• Ability to interpret data, identify trends, and implement effective solutions in a fast-paced environment
• Proven ability to work cross-functionally and communicate clearly with all levels of the organization​
• Experience applying continuous improvement tools to drive efficiency and reduce costs​
• Minimum 3 years in a high-volume e-commerce or omni-channel fulfillment setting​
• Ability to push and pull objects up to 60 pounds of force independently
  • Employees are expected to seek help or use appropriate equipment to ensure safety for any task involving pushing or pulling that exceeds 60 pounds
• Ability to stand and walk for up to 8-10 hours and up to 20,000 steps per day

Preferred Qualifications: 

•  ​APICS (CPIM or CSCP), Six Sigma, or Lean certification

Why work with us: 

• We have awesome benefits – We offer a wide variety of benefits to help support you and your loved ones. These include:
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • $750 annual professional development budget
  • LinkedIn Learning membership
  • Company rewards and recognition program
  • And more!
• We empower ownership – We all contribute to our success and we all share in it. Our Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments.
• We promote work-life balance – We value your time and encourage a healthy separation between your professional and personal life to feel refreshed and recharged. Look out for our monthly catered lunches, team building activities, out-of-office events, and Micro Markets to keep you energized!
• We support growth – We strive to innovate every day. In an exciting and evolving industry, we provide opportunities for career growth through our annual merit and bonus opportunities, hands-on training, internal mobility options, professional development budget, and LinkedIn Learning membership.
• We give back – We live and breathe our core value, Generosity, by giving back to the trades and organizations around the world. We make a difference through donation drives, employee-nominated contributions, support for non-profit organizations, and more.
• We listen – We value hearing from our employees. Everyone has a voice, and we encourage you to use it! We actively elicit feedback through our annual feedback groups, regular 1:1 check-ins, employee listening initiatives, and company-wide ideas form to incorporate suggestions and ensure our team enjoys coming to work every day.   

Check us out and learn more at https://www.supplyhouse.com/our-company!

Additional Details:  

• Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.
• SupplyHouse.com is an Equal Opportunity Employer, strongly values inclusion, and encourages individuals of all backgrounds and experiences to apply for this position.
• To ensure fairness and trust in our hiring process, we ask that all application materials, assessments, and interview responses reflect your own thinking and perspective. You may use AI tools to assist in preparing your responses, as long as this use is clearly disclosed and you can speak authentically to your ideas and work. Our focus is on honesty, judgment, and how you approach problem-solving. We appreciate your transparency and look forward to learning more about your skills.
• We are committed to providing a safe and secure work environment and conduct thorough background checks on all potential employees in accordance with applicable laws and regulations.
• All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain.