In Flight Retail Partnership Manager

In Flight Retail Partnership Manager

We are easyJet – a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you’re reading this, you have probably already been an easyJet customer, and you’ll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We’re on a mission to make low-cost travel easy – and whatever your role here, you’ll connect millions of people to what they love using Europe’s best airline network, great value fares, and friendly service.

What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet.

READ ON IF YOU
> Have experience in managing supplier relationships and contracts.
> Enjoy working in a fast-paced environment with a focus on strategic growth.
> Can be in our fantastic Luton head office 3 x per week

THE TEAM
You will be joining a dynamic team dedicated to driving easyJet’s aviation retail growth strategy through effective partnerships and supplier management.

THE ROLE
As the Inflight Retail Partnership Manager, you will play a critical role in delivering our ambitious aviation retail growth strategy. You will manage a complex network of trusted catering and retail partners, overseeing third party supplier agreements and ensuring best in class service and value.

Your responsibilities will include:
> Leading Supplier Relationship Management (SRM) forums to enhance operational performance and partner collaboration.
> Monitor suppliers’ performance against deliverables, SLAs, KPIs, and contractual commitments
> Manage and mitigate contractual risks to easyJet, escalating issues where appropriate
> Lead contractual change control, recommending revisions in response to service needs, fee updates, regulatory changes or strategic requirements.
> Support RFP activity and future contract design to ensure obligations reflect the evolved operating model, protect easyJet’s commercial position and align with easyJet’s strategic priorities.

WHAT WE’RE LOOKING FOR
> An excellent influencer and negotiator with experience leading complex, multi-party or international bids.
> A strategic thinker with strong commercial acumen and the ability to design innovative, value driven contractual solutions.
> A proven relationship builder able to influence senior stakeholders across large, complex organisations.
> Highly numerate with strong analytical skills and a data driven, test and learn mindset.
> A clear and impactful communicator, able to articulate complex ideas to diverse audiences including C-level.
> Strong in contractual and project management capability, coordinating cross functional teams to deliver at pace.
> A self-starter with high levels of drive, ownership and resilience.
> Airline or retail industry experience beneficial.

WHAT YOU’LL GET IN RETURN
> Up to 20% maximum bonus
> Private Medical Insurance
> 7% pension contributions
> Excellent staff travel benefits
> 25 days of annual leave + bank holidays
> Annual credit towards an easyJet holiday
> Various flexible benefits and extras

PRACTICALITIES
This full-time role will be based in Luton and will be 40 hours per week. We support hybrid working and we spend 60% of our time per month in the office.

REASONABLE ADJUSTMENTS
At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at [email protected]. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

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