Implementation Operations Specialist
What you ll do:
- Lead operational workstream components of implementation and onboarding process for new client partners, across Credentialing and Monitoring services offered by CertifyOS, across multiple implementations simultaneously
- Support clients as they complete standard implementation tasks related to operational workstreams and as they learn to use the CertifyOS platform
- Act as the main liaison between Implementation and Operations teams at CertifyOS
- Develop a deep understanding of US Healthcare Provider Credentialing and Monitoring, as well as Provider Data Management
- Maintain a seamless client experience from contract execution to go-live
What you ll need:
- Required
- 5+ years of professional experience overall
- 3+ years of experience in software implementation, project management, strategy and operations, or a management consulting role
- Excellent organisational skills and a strong detail-oriented mindset
- Outstanding presentation and communication skills with the ability to tailor the delivery of a question or request to a variety of audiences
- Ability to work independently and manage multiple tasks simultaneously
- Ability to interact and collaborate with operations, product, and engineering teams both internally and externally
- Preferred
- Strong understanding of US Healthcare Provider Credentialing and Monitoring, as well as Provider Data Management universe
- Demonstrated proficiency with systems, spreadsheets, databases, and applications (Google Suite, Salesforce, Jira, Confluence, Monday.com )
