Implementation & Integration Specialist-NDC / API / SaaS Support

Pune April 6, 2026 Full Time

We are looking for a detail-oriented Implementation & Integration Specialist who will be responsible for client onboarding, API integrations, production support, and cross-functional coordination.

The ideal candidate should have hands-on experience in NDC implementations, API integrations, UAT support, and L2 production support, with strong stakeholder communication skills.

Key Responsibilities -

Lead client requirement discussions and onboarding activities.
Drive NDC (New Distribution Capability) implementations aligned with IATA standards.
Coordinate with Business, QA, Engineering, and DevOps teams for smooth deployments.
Support and validate API integrations (REST / JSON / XML).
Manage and resolve L2 production incidents (Severity 14) within defined SLAs.
Perform root cause analysis (RCA) and document findings.
Support UAT cycles, validate fixes, and obtain business sign-offs.
Prepare functional documentation (BRD/FRD, workflows, gap analysis).
Conduct client demos, walkthroughs, and training sessions.
Track recurring issues and maintain dashboards/reports.

Technical Skills Required -

Strong understanding of API & System Integration
REST APIs, JSON, XML
Experience with Postman / SoapUI
SQL basics
Knowledge of SaaS platforms
Production Support / Incident Management
SLA & Ticketing tools (JIRA, Zendesk, etc.)
Exposure to AWS (S3 preferred)

Good to Have -

Experience in Airline / Travel domain (NDC)
Payment Gateway integration/testing experience
Knowledge of monitoring tools (Datadog, Kibana, OpenSearch, New Relic)