HYBRID Financial Service Representative
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank, National Association, Member FDIC. We are the leading digital marketplace bank in the U.S., having helped our nearly 5 million members secure over $90 billion in loans to refinance high-cost debt and achieve their financial goals. Members today have mobile-first access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future, and our team is committed to making that a reality. Join the Club!
About the Role
At LendingClub, we take pride in helping our members improve their financial health through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values.By joining the Purchase Finance Team, you’ll play a key role in supporting members seeking financing solutions for life events such as major purchases, auto repairs, and medical or dental procedures. This is a customer-facing role that combines direct member interaction with backend application review, ensuring a seamless and supportive experience throughout the financing journey.
You’ll be part of the member’s journey from day one, when they apply for financing, all the way through to the day they pay off their loan. Your support will span the entire loan lifecycle, helping members navigate each step with confidence and care.
What You'll Do
Engage with members via phone, email, or chat to answer questions about their loan, clarify application details, and offer miscellaneous support.
Provide exceptional service to members by guiding them through financing options tailored to their needs.
Assist members with submitting various types of documentation, ensuring completeness and accuracy.
Troubleshoot account-related issues and provide clear, empathetic guidance to resolve concerns.
Review loan applications to assess eligibility with integrity and accuracy which will include reviewing various documents such as utility bills, pay stubs, tax returns, and bank statements.
Collaborate with internal teams to ensure timely and efficient processing of applications and member inquiries.
Uphold LendingClub’s servicing ethos: Build a Relationship, Make It Easy, and Think Ahead.
About You
1+ years of customer service and/or back-office experience; lending or financial services preferred.
You are passionate about helping others and taking full ownership over resolving issues.
Thrive in a fast-paced, service-oriented environment.
Demonstrate strong attention to detail and sound judgment.
Communicate clearly and empathetically with members.
Are comfortable working with both customer-facing and operational tasks.
You can translate feedback to actionable results and consistently strive towards excellence.
You are proficient in using computers and able to quickly navigate multiple programs, type with precision, and efficiently research/browse information.
High school diploma or GED equivalent required
Pay: $20/hr
Schedule: Our offices are open Monday-Friday 6:00AM – 7:00PM
Work Environment: We are currently working a hybrid schedule and our teams are in-office Tuesdays, Wednesdays and Thursdays.
Virtual (Work from Home) Considerations
LendingClub offers hybrid in-office. The following are requirements to perform this role virtually (work from home):
Have a quiet, dedicated space (preferably with a door) where you can work uninterrupted at home. This also includes having a dedicated desk and chair for work.
Have high speed internet with low usage during business hours (20MBPS download speed and 5-10 MBPS upload speed)
Be able to connect directly into your modem/router (not via wifi); ethernet cord provided
Be comfortable trouble shooting technical issues without in-person IT support
MUST live and work within 75 miles of the LendingClub office hiring this role.
While working, it is expected that you are not the primary caregiver to any pets, children, or elderly.
Working Conditions
Required to work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, and manipulating a keyboard. Must be able to function effectively in a dynamic, fast-paced environment where natural and regular work stressors can occur.
What Makes LC different
A great place to build your career
We want you to learn and grow with us. Onboarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level. Last year, 57% of our new Operations managers were promotions from within the company.
We celebrate individuality
Individual perspectives and experiences make us and our business better—there is no “typical” LendingClub employee. We encourage everyone to voice their opinions while retaining the humility to listen and accept other viewpoints. Employee resource groups supporting female, LGBTQ+, Black, Asian, Latinx, Jewish, parent, and veteran team members offer more ways to feel connected and supported within our LendingClub community.
You are worth it
We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, which includes:
Generous paid time off
401(k) match up to 4% ($5,000 per year max)
Wellness program with cash incentives and more!
Perks with purpose
We also offer a wide range of onsite perks to help you get the most out of your day.
Onsite gym, locker room, showers and a bike room
Public Café in the building
Onsite barista for made to order coffee, smoothies, and teas
Light-filled, colorful workspaces that encourage collaboration and innovation
Covered parking
Basketball courts and open field for sports activities
Healthy snacks and drinks
Position ineligible for visa sponsorship.
Check us out on social media!
LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [email protected].
