HR Business Partner - APAC

THE TEAM 

The APAC HR team is a collaborative, people‑driven partner to the business, focused on delivering an exceptional employee experience across diverse markets in the region. We work closely with leaders and global HR partners to strengthen organizational capability, support talent growth, and drive a consistent, inclusive culture grounded in Ticketmaster’s core values. With a balance of strategic guidance and operational excellence, our team supports the full employee lifecycle ensuring that every people initiative, from hiring to development to engagement, enables our teams to thrive and helps power the live entertainment & ticketing experiences fans love. 

THE JOB 

The HRBP – APAC serves as a key operational and administrative partner to managers and employees, delivering dependable support across workforce planning, talent processes, performance management cycles, and employee relations matters within assigned markets. In this role, you help operationalize and execute regional HR programs, translate people data into actionable insights, and collaborate closely with the HR Manager to ensure consistency and effectiveness of HR practices across APAC. 

This position plays a critical role in strengthening the employee experience, informing high‑impact people decisions, and enabling organizational change while upholding strong operational discipline, process efficiency, and administrative accuracy that drive measurable value for the business. 

WHAT YOU WILL BE DOING 

People Partnering 

• Act as a first point of contact for managers and employees on HR policies, processes, and general inquiries. 

• Build relationships with business teams to understand their needs and escalate complex matters to the HR Manager – APAC when required. 

• Participate in key business discussions to stay informed about team changes, performance needs, and workforce planning. 

• Translating business strategy into people plans. 

• Influence decision making and coach managers where appropriate. 

• Use data to interpret HR employee engagement, attrition and other key HR statistics for business leaders. 

Employee Relations & Compliance 

• Support managers with routine employee relations matters and processes. 

• Help gather information for investigations and ensure documentation is properly maintained. 

• Stay aware of local labor requirements and highlight market‑specific concerns. 

• Compliance audit and governance reporting. 

Performance & Development 

• Assist with the rollout of performance cycles and ensure employees and managers complete required steps. 

• Coordinate learning and development programs in partnership with regional L&D. 

• Help identify development needs based on manager feedback and performance outcomes. 

• Talent mapping and succession exposure including org structure planning as required. 

HR Operations and Recruitment 

• Support to process employee lifecycle changes (e.g., promotions, transfers, exits) accurately and on time. 

• Support talent acquisition and partner with hiring managers on scoping requirements for the position. Where applicable provide backup support to recruitment team. 

• Maintain employee data in Workday and payroll whilst support regional reporting and audit requirements. 

• Coordinate payroll inputs and employee benefits updates for assigned markets while protecting sensitive information. 

Compensation & Benefits Support 

• Assist with annual salary reviews, bonus cycles, and job evaluations by preparing data and reviewing accuracy. 

Projects & Regional Initiatives 

• Support with regional projects such as policy reviews, engagement plans, or organizational changes. 

• Design and drive engagement initiatives to improve culture within the company.  

• Contribute to process improvement efforts to strengthen HR service delivery. 

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) 

The ideal candidate will demonstrate the following attributes & competencies:

• Insight – Share & analyze data-driven insight to help drive understanding of core business drivers and how people decisions impact team performance.  

• Problem Solving - Uses sound judgment, balanced perspectives, and creative thinking to resolve team‑level challenges while escalating complex matters appropriately. 

• Relationship Building - Builds trust with employees, managers, and stakeholders. 

• Change & Culture Support - Supports team‑level change initiatives, helps managers navigate transitions, and reinforces culture, inclusion, and engagement across markets. 

• Talent & Development Support - Supports hiring, learning programs, and talent discussions under the guidance of the HR team.  

• Integrity, Ownership & Execution - Handles confidential matters with discretion, operates with independence, and manages multiple priorities with disciplined follow‑through and accuracy. 

• Communication & Collaboration - Communicates clearly in writing and verbally. Facilitates small‑group discussions when needed and collaborates effectively across countries, time zones, and HR functions. 

• Administration & Operations - Manages administrative and operational tasks across multiple APAC markets, adapting processes to local nuances while ensuring regional & global consistency of all initiatives. 

YOU (BEHAVIOURAL SKILLS) 

Required:  

• Fluent in English, Mandarin preferred.  

• Bachelor’s degree or equivalent practical HR experience.  

• Experience with HRIS & AI tools. 

• Experience working with people data and translating insights into action. 

• Understanding of cultural differences and working across diverse APAC markets.  

• Good understanding of employment legislation, ER basics, performance management, compensation fundamentals, and benefits processes.  

• Strong communication, interpersonal, and problem‑solving capabilities.  

• Able to work independently in a fast‑paced, multi‑country environment.  

• High integrity and professionalism in handling sensitive matters.  

Preferred:  

• Previous experience in the e-commerce and/or technology industry. 

• HR Generalist experience  

LIFE AT TICKETMASTER 

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.  

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.   

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you. 

Our work is guided by our values: 

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen. 

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team 

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent