Hotel General Manager - Hampton Inn by Hilton - Franchise

Work Experience

EDUCATION and EXPERIENCE:

·        Absent extraordinary prior on-the-job experience, the General Manager position requires either a two-year business degree or a four-year business or liberal arts degree (or equivalent combination of education and experience).

·        Requires an occupationally significant combination of vocational education, apprentice training, on-the-job training, and essential experience in less responsible hotel skill level and management positions.

·        A Certified Hospitality Administrator designation is preferred.

LANGUAGE SKILLS:

·        Read and interpret documents in English such as safety rules, operating and maintenance instructions, and procedure manuals, newspapers, periodicals, journals, and manuals.

·        Write routine reports, correspondence, business letters, summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.

·        Ability to speak effectively in English before groups such as customers or employees.

COMPUTER SKILLS:

General Managers must have sufficient computer skills that will allow them to be able to use, in a proficient manner, all Company-issued software programs implemented at the hotel, including but not limited to the following:

·        Microsoft Word and Excel

·        Yield Management Systems programs

·        Property Management System (PMS) programs

·        Daily Revenue System (DRS) programs

·        Central Reservation System programs

·        Payroll programs

NOTE: Company-issued software programs implemented at a particular Chris-Bro hotel may be changed from time to time; the General Manager is required to learn the new programs and upgrades as soon as practicable after such items are provided to the hotel.

REASONING ABILITY:

·        Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

·        Use mathematical skills to interpret financial information and prepare budgets.

·        Read and interpret business records and statistical reports.

·        Make business decisions based on production reports and similar facts, as well as on your own experience and personal opinions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. The employee must be able to see differences in widths and lengths of lines such as those on graphs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ENVIRONMENTAL CONDITIONS:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

·        Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.

·        Must be able to change activity frequently and cope with interruptions.

IMPORTANT NOTE: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the then-current needs and requirements of the Company and/or the hotel.