Hospitality Coordinator
Hospitality Coordinator
Brokers International
Urbandale, IA
About Brokers International
Brokers International, an Integrity company, is a family business with a rich history of helping Americans find the coverage they deserve. Headquartered in Urbandale, Iowa, this brokerage safely handles annuities, life insurance, investments and a variety of other services.
Job Summary
The Hospitality team is the face of our Company, creating a positive first impression for every guest and team member that enters our office and a welcoming resource for all callers. This role’s main responsibility is creating a friendly, professional, and unique experience through in person and phone interactions by taking the initiative to deliver exceptional customer service. The Hospitality team is empowered to do what needs to be done to ensure the needs of our guests and teams are met.
This role supports all our internal teams with work related to on-site visits, which are critical to the success of Brokers International. Hospitality team members also works to keep our building running smoothly and ensure visitors and employees enjoy a positive working/meeting environment. Due to the nature of the job responsibilities, our Hospitality team is required to work onsite.
Primary Responsibilities:
Answer multiline telephone system directing callers to appropriate personnel, voicemail, or department.
Answer questions about the organization and provide callers with address, directions, and other information.
Support mail function for the building; receive and distribute inbound mail and assist in outbound mail function.
Welcoming our guests and team members as they arrive, guaranteeing the highest level of customer service throughout their entire stay in our office.
Assist with set up, maintenance and clean-up of meeting spaces.
Work with Executive Assistant to coordinate meetings, on-site visits and events – partner in catering, facilities, scheduling, accommodation, agenda, travel and transportation.
Provides additional support for internal and external teams during these instances
Managing our guest services and our Company’s image by maintaining hospitality touch points throughout the building.
Includes maintaining the presentation and stocking of coffee stations, break rooms, restroom toiletry stations and meeting rooms.
Maintain current supply of goods and services.
Completes supply orders and expense reporting.
Utilize company systems to reconcile invoices and ensure data accuracy on expense reports
Primary Skills & Requirements:
Proficient with Microsoft Office, especially Outlook & calendar functions
Positive customer service drive with outstanding communication and active listening skills
Strong sense of responsibility and professional presentation
Excellent problem-solving and multitasking skills
Strong attention to detail
Anticipate customer needs, plan for visits/events, and demonstrate flexibility in navigating last minute changes
2 year's experience in Customer Service with experience in multiline telephone systems preferred (online switchboard)
High school diploma or general education degree (GED).
Benefits Available
Medical/Dental/Vision Insurance
401(k) Retirement Plan
Paid Holidays
PTO
Community Service PTO
FSA/HSA
Life Insurance
Short-Term and Long-Term Disability
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.
Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first! At Integrity, you can start a new career path at company you’ll love, and we’ll love you back. We’re proud of the work we do and the culture we’ve built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.
Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are — in person, over the phone or online. Integrity’s employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.
Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.
