Customer Service Supervisor
About the Position
General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
• Call center-based customer support in response to a high volume of low complexity inquiries
• Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
• Acting as liaison between customers, production and distribution departments related to specific customer orders
• Providing technical and non-technical customer support in a walk-in service center Incumbents matching to this specialization are not compensated based on achievement of sales targets.
Working at Höganäs
We aim to offer a great and meaningful place to work where you can fulfill your potential and ambitions. We welcome all applicants and strive for diversity. We have a clear management philosophy, and just like us you believe that through collaboration and openness we develop as individuals and as a company. We see all employees, regardless of position, as leaders when we approach the challenges that the world - and we - face. Höganäs ambition is to lead the transformation to better meet the needs of tomorrow and become the preferred supplier of sustainable metal powder on a global scale – join us in our journey of sustainable change and towards net-zero climate emissions.
More about Höganäs
Höganäs is the world leader in the market for metal powders, with a yearly capacity of 500,000 tons. Höganäs vision is to inspire the industry to make more with less, and its ambition is to be the preferred supplier of sustainable metal powders. In close cooperation with customers, Höganäs develops tomorrow's solutions for automotive components, electrical motors, brazing, surface coating, and additive manufacturing. Höganäs operates 17 production centres across the globe and has a workforce of 2,400 employees. The turnover for 2024 was €1.034 biljons. Höganäs, which was founded in 1797, is owned by Lindéngruppen and Wallenberg owned FAM.
