HIH - Software Engineering Senior Analyst

Software Engineering Senior Analyst – Non-Prod Environment Support

Excited to grow your career?

Cigna, a leading Health Services company, is looking for exceptional software engineers to join our dynamic team in the Software Engineering Excellence organization.   This role will be providing and supporting standardized, fit for purpose environments that satisfy our technology, business, and client testing needs.   The ideal candidate will possess a deep understanding of mainframe technologies with operational support knowledge to maintain high availability of our systems, along with experience in cloud and midrange platforms that make up our complex testing environments.

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Role Summary

The Senior Analyst – NPE provides operational and execution support for non-production mainframe environments. This role focuses on routine batch operations, monitoring, and incident handling, with guidance from Lead Analysts and Advisors.

Key Responsibilities

• Perform daily batch monitoring, job restarts, and abend analysis
• Execute DB2 data refreshes and backup activities for non-production environments
• Handle JCL modifications and basic overrides
• Monitor CPU, SPOOL, DASD, and storage usage
• Support CICS monitoring and file management
• Execute manual and ad-hoc jobs as per request
• Assist with VSAM and Non-VSAM dataset creation
• Support CA7 scheduling activities
• Perform application checkouts and environment validation
• Provide L1/L2 incident support following defined SOPs
• Escalate complex issues to Lead Analyst or Advisor
• Maintain operational documentation and checklists
• Examples of Daily Activities
• Monitoring batch jobs and fixing standard abends
• Running scheduled and ad-hoc refresh jobs
• Basic DB2 and SQL troubleshooting
• Handling JCL changes and reruns
• Monitoring system health dashboards
• Supporting service requests and incidents

Qualifications

• Bachelor’s degree in Computer Science / IT or equivalent experience
• 5 to 7 years of experience with mainframe technologies
• Working knowledge of z/OS, JCL, DB2, CICS, VSAM
• Basic experience with CA7 scheduler
• Understanding of incident and change management processes
• Strong analytical and troubleshooting skills
• Ability to work well in a team environment
• Preferred Skills
• Exposure to healthcare systems
• Knowledge of SQL and Teradata basics
• Familiarity with monitoring tools and dashboards
• Interest in automation and learning advanced mainframe skills

About Evernorth Health Services