Helpdesk+VDI Exp_Local to Denver CO_w2

We are looking to fill  a position for Helpdesk in Denver CO.

Selected person will be responsible to supporting a Virtual Desktop Infrastructure (VDI) environment. We are currently seeking a technician to:

· First and second tier troubleshooting of user reported issues

· Keep customer informed on status of any outages

• · Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

• · Documents, tracks, and monitors the problem to ensure a timely resolution.

• · Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.

In person  interview is acceptable.