Helpdesk Executive

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

KEY TASK AND RESPONSIBILITIES:

Role responsibilities are varied, they include but are not limited to the following-

· Provide Call logging services in accordance with the service guidelines.

· Receive and log complaints - Record complete details of the service requests / complaints from employees of (Client). Assign Unique Identity numbers for all service requests / complaints.

· Use the automation tool to generate job cards / work orders for all service requests with specific tasks by assigning unique reference numbers

· Assign and Dispatch - Assign specific service provider based on the nature of request / complain.

· Follow- up on completion - Close service requests by regularly following up with respective service assignee and record response times

· Occupier feedback - Communicate with requestor to ensure call closure, request status, reasoning and commit on probable timing of call closure

· Reporting - Prepare daily / weekly reports on call status. Prepare monthly report on recurring calls and assist Building Engineers in job card analysis

· Ensure compliance of regulations / requirements of Cushman & Wakefield

· Support Facilities Management activities as required

· Contribute to the Monthly Management Report by providing timely and accurate data

· Support in managing all Health and Safety related requirements.

· Perform other duties as required by Cushman & Wakefield Supervisor at site and Client

· Work closely with Invoicing SPOC in relation to providing supporting documents and information for invoicing

· Work closely with Soft Services, Engineering and Property Management teams in relation to the completion of work orders/ contractor management and agreed operational procedures

Education and Experience Any Bachelor’s degree. between Three- and Five -years’ experience in Facility (OR) Property Management. Experience in Helpdesk Operations and use of ticketing tool will be an added advantage.

Must have’s

· A customer-service orientation at the core

· Good written and oral communication skills.

· Being always professional and with a positive attitude.

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.