Healthcare Client Support & Administrative Assistant

Role Overview We are a small medical practice based in Honolulu, Hawaii seeking a full-time Healthcare Client Support & Administrative Assistant to replace and support key functions previously handled by an in-house W-2 employee. This role is primarily client-facing and focused on phone and email support, scheduling assistance, and general administrative coordination. The ideal candidate has prior experience in a healthcare setting, understands HIPAA compliance, and is comfortable interacting with patients and insurance-related inquiries in a professional, empathetic manner. Key Responsibilities Client & Patient Support ● Answer inbound phone calls and respond to client inquiries professionally ● Respond to emails and follow up on patient questions or requests ● Provide clear, calm, and friendly communication to patients ● Serve as a primary point of contact during business hours (Mon–Fri) Administrative Support ● Assist with appointment coordination and scheduling support ● Update and maintain basic patient information as directed ● Support providers with administrative follow-ups as needed ● Maintain accurate records and documentation in accordance with practice standards Healthcare Systems & Tools ● Use the practice’s Electronic Medical Record (EMR) system for basic tasks ● Work within the phone system to manage inbound and outbound calls ● Utilize Google Workspace for email, calendars, and internal communication ● Follow all internal workflows and compliance guidelines