Health Partner Engagement Coordinator III-Hybrid

Job Summary:

The Health Partner Engagement Coordinator III provides high-level administrative support, data management, and operational coordination to the Health Partner Engagement team.

Essential Functions:

• Maintain accuracy of electronic provider records, profiles, and demographics within databases.
• Provide direct support to providers regarding portal navigation and troubleshooting.
• Support Health Partner Engagement (HPE) team in the maintenance and development of key relationships.
• Manage the HPE mailbox for provider and internal stakeholder inquires and responses.
• Submit and track ServiceNow (SNOW) tickets to resolution and provide necessary follow up to HPE team.
• Act as the HPLC liaison, providing support for provider credentialing, onboarding, and documentation.
• Work collaboratively with departmental staff and management personnel to ensure continuous performance improvement in an effort to improve provider satisfaction and internal operations.
• Pull and analyze provider claims trend data from Power BI to support provider education needs.
• Create, maintain, and update interactive Power BI dashboards specific to Market.
• Liaise with the MLSS team to access databases, and present data insights to HPE team and leadership.
• Assist in documenting provider concerns in applicable systems and provide support to resolve identified issues and potential risk.
• Perform all necessary duties to successfully support CareSource and Affiliate Companies contractual requirements with state and any other regulatory entities.
• Perform any other job related duties as requested.

Education and Experience:

• High School or GED completion required
• Associates or Bachelor's degree in business, communications, or related field is preferred
• One (1) year of healthcare industry, account management or sales experience, preferably in the Healthcare field preferred

Competencies, Knowledge and Skills:

• Intermediate proficiency level with Microsoft Outlook, Word, and Excel
• Knowledgeable of Facets, Credentialing platforms, and Power BI
• High level of organizational skills with the ability to work directly with management teams in a fast-paced environment.
• Strong customer service skills
• Excellent written and oral communication skills
• Strong problem-solving skills
• Strong interpersonal skills
• Ability to work as a team
• Ability to manage multiple projects and prioritize
• Excellent research and analytical skills

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time
• Travel is not typically required

Compensation Range:

$47,400.00 - $76,000.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Hourly

Organization Level Competencies

• Fostering a Collaborative Workplace Culture

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

 

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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