Head of Retention Operations at DTC E-commerce Business (Remote, Worldwide)
Paired is a global recruiting agency that pairs remote work with top-tier talent. Our client is a fast-growing DTC e-commerce business operating in the health and wellness space, seeking a Head of Retention Operations to optimize post-purchase customer experience and ensure operational excellence as the business scales.
Requirements
- Own and optimize the post-purchase customer experience
- Identify and eliminate operational inefficiencies
- Build and implement scalable systems and workflows
Benefits
- Competitive salary
- Full remote flexibility
- Learning and development support
- Regular team offsites and retreats
Originally posted on Himalayas
