Head of Lending
About us – we are a challenger bank in Southeast Europe and a regional leader in alternative payment solutions, building an ecosystem by combining financing and shopping to address customers’ needs. Our successful business model and customer-focused approach allowed us to be one of the most profitable and efficient banks in the region. We currently serve customers in Romania, Germany, Bulgaria & Lithuania.
We have now expanded our global footprint in Greece with thousands of merchants and consumers. Do you want to play a key role in our unique success story?
We’re looking for a Head of Lending to lead and scale our fully digital consumer lending portfolio. This is a senior, high-impact role with end-to-end ownership of product performance, profitability, customer experience, and regulatory compliance. In this position will act as the business owner for Digital GPL, shaping and executing commercial strategy, pricing, and roadmap execution, while optimizing the full digital lending journey from acquisition to repayment.
Key responsibilities include:
Own and drive Digital GPL P&L, revenue growth, pricing strategy, and cost efficiency.
Define and execute the commercial strategy, product vision, roadmap, business value of product changes in line with tbi Global and Local Business Frameworks and a clear measurable action plan
Constantly monitor product performance metrics and optimize performance across the full digital funnel using data, analytics, problem-solving and experimentation
Lead continuous improvement of customer experience, lifecycle management, retention, and cross-sell
Ensure full regulatory compliance (GDPR, AML/CTF) of the business
Pro-actively work cross-functionally with local and global Business, Product, Risk, Legal, Finance, Marketing, and Operations teams to ensure alignment and effective execution
