Head of IT (w/m/d)

Who We Are

Verve has created a more efficient and privacy-focused way to buy and monetize advertising. Verve is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers–no matter the screen or location, no matter who, what, or where a customer is. With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms. Learn more at www.verve.com.

Who You Are

As the Head of IT, you’ll be the central leader responsible for the stability, scalability and security of Retail Media Operations. You will own the uptime of our vast, customer-facing network of in-store devices. You will manage the entire lifecycle of this hardware, from large-scale customer rollouts to end-of-life. You won’t be just managing an IT department; you’ll be running the technical operations for a distributed, physical-world media network, you will build and lead the teams and processes that guarantee our solutions "just work."

This is a hybrid position with three days per week in our Berlin office (at Alexanderplatz).

What You Will Do

IT & Infrastructure Management:

• Oversee and consolidate IT operations, infrastructure (network, servers, cloud) and security policies for Retail Media.

• Collaborate with the internal corporate IT support teams, ensuring our employees have the secure and efficient tools they need (e.g., O365, ERP, CRM, identity management)

• Develop and execute a long-term IT strategy that supports business scalability, M&A integration, and robust security compliance (e.g., ISO 27001, GDPR)

Device Management & Field Operations:

• Lead the strategy and execution for large-scale hardware rollouts to our customer locations (retail stores), managing the configuration of the devices

• Implement and manage robust remote monitoring and Mobile Device Management (MDM) systems for our entire fleet of distributed devices

Service Availability & Incident Management:

• Own the uptime: Design, implement and enforce strict Service Level Agreements (SLAs) for all production devices and systems

• Build and lead a world-class incident management process. You will be the chief escalation point for any service-degrading issue

• Ensure rapid detection, escalation, root-cause analysis (RCA) and resolution for all incidents

• Establish and manage a clear communication protocol for all stakeholders (internal leadership, account managers and customers) during critical incidents

Leadership & Financial Management:

• Lead, mentor and grow a high-performing, multi-disciplinary team of IT professionals (covering internal support, network engineering and field operations)

• Manage the IT budget, including forecasting for hardware procurement, software licensing and operational services

• Drive a culture of continuous improvement, proactive problem-solving and operational excellence