Head of Customer Lifecycle & Engagement

Our Story   Hello there. We’re Zopa.   We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa.com!  We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.  If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife Zopa is building the home of money — and we’re at a turning point in how we engage, retain and grow our customers.  We’re hiring a leader to build and lead our customer lifecycle capability end-to-end: strategy, execution, technology and team. This role owns how we communicate with customers across their full relationship with Zopa — from activation through to retention, cross-sell and long-term value This is a hands-on leadership role in a regulated, data-rich environment — ideal for someone who has built or transformed a CRM / lifecycle function before and wants to do it again with real ownership and impact. If you’re excited by complexity, imperfect starting points, and the chance to shape how millions of customers experience a modern digital bank — we'd love to hear from you!