Head of CST 销售总监

1. Account Strategy

• Ownership for steering, approving, aligning, and driving the implementation of customer strategies across the CST group.
• Aligns group strategy with business areas and initiates cross-business synergy, including innovation management.
• Approves definitions of customer strategies provided by CSTs.
• Drives identification of new business opportunities and innovation.
• Coordinates marketing, communication, and events action plans.

1. Acquisition of Business & Commercial Management

• Challenges, guides, and supports CSTs in acquisition requirements across business areas.
• Approves customer engagement and escalation management processes.
• Leads negotiations and agreements with customers, ensuring sustainability and commercial improvement.
• Manages risk mitigation and contract harmonization.
• Responsible for all commercial aspects of customer relationships, including:
• Pricing and margin optimization
• Contract management and administration
• Negotiation of terms and conditions

1. Customer Relationship Management

• Sets internal guidelines for customer engagement and process improvements.
• Approves CRM rules, escalation/de-escalation management, and complaint handling.
• Develops storylines for top management meetings and customer events.
• Maintains and improves customer relationships, providing clear feedback and satisfaction insights.

1. Goal Alignment & Communication

• Orchestrates goal alignment and ensures consistent internal/external communication.
• Defines and tracks goals and objectives for the CST group.
• Organizes regular sales meetings and status updates.
• Establishes and manages the “Customer Sales Community” for knowledge sharing.

1. Sales Planning & Opportunity Management

• Approves and maintains best-in-class sales planning and opportunity management practices.
• Oversees opportunity inputs, roadmap management, and training for the CST group.
• Responsible for LVPF (Light Vehicle Production Volume) planning, ensuring accurate forecasting and alignment with business objectives.

1. Administration

• Responsible for cost center and budget planning for the CST group.
• Defines and reviews KPIs, ensures compliance, and manages HR tools.

1. Team Leadership

• Guides, monitors, and develops the CST team.
• Ensures environmental, safety, and health compliance.
• Fosters a culture of collaboration, innovation, and continuous improvement.
• Manages team member performance, including decisions related to promotion, development, and termination, ensuring alignment with company policies and organizational goals.

1. Degree in Business Administration or Engineering
2. 15+ years of experience in international automotive sales or related fields.
3. High-level negotiation and project management experience.
4. Existing experience in Automotive product know-how and processes
5. Proven leadership experience managing teams in a multicultural environment.
6. Worked in international teams for minimum 5 years
7. Working experience with diverse customers in Automotive.
8. English is fluent.

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