Handling Operative
Organisational Background Information
Role Title: Handling Operative
Business Unit: DHL Global Forwarding
Location: Cedar Drive, Dublin Airport Logistics Park
Scope of Role Handles cargo movement & performs loading and unloading of trucks/containers as per Instructions.
Reports to: Aviation Warehouse and Security Manager
Dotted Reporting line: N/A
Direct Line Reports: N/A
Days & Hours of Work: 11.00am - 7.30pm - Shift work is subject to change
Role Profiler Aviation Warehouse and Security Manager
Accountabilities
Key activities
Key Accountabilities
• Takes part in all cleaning functions daily and signs off check sheet.
• Ensures contracted suppliers comply with company quality procedures.
• Maintains pro-active communication/relationship with peers/superiors and especially informs superior immediately of discrepancies, problems or non-performance or non-observance
• Label Import / Export freight as required.
• Load & Offload domestic and international vehicles, mark manifests and notify discrepancies and damages.
• Complete any warehouse related documentation is completed for operations.
• Ensures all warehouse related tasks are performed in the Road freight application (EVO) Air Freight (FSI)
• Action Operational irregularities / customer complaints and implement corrective actions.
• Ensures all physical barcode scanning is performed as require.
• Ensures good housekeeping, bins emptied daily.
• Co-ordinates loading and offloading of Ocean/Air Road Export/Import and Domestic vehicles from Monday to Saturday and completes final weekly inventories.
• Ordering, stock control, maintenance of warehouse supplies / equipment
• Monitors day to day H&S in the warehouse and highlight areas of concern.
• Facilitates customer & quality audits.
• Controls DGF bonded warehouse
• Work closely with Yardman to manage trailer capacity and lane control.
• Ensure all import/export manifests and trailer check sheets are printed off for each load.
• When trailers are loaded/offloaded make sure that both manifest sheets are marked with any discrepancies and signed by the person that offloaded the trailer.
• Ensure that all documents and manifests are forwarded to the designated site location as soon as possible.
• Ensures compliance with all health and safety guidelines and procedures and verifies that all team members and visitors entering the warehouse are equipped with full personal protective equipment (PPE).
• Ensure operational compliance to all revenue and international trade legislative requirements, and all requirements under Data Protection Legislation in addition to all DGF IE policies and procedures (H&S, Quality, Environmental, HR, etc), and work in a manner that supports the Company environment programme.
• Participate in the implementation of operational processes and perform work to the standards of Good Distribution practice (GDP) for Life Science business, as required.
Competencies
Relationships with others
• Communicates in an open and honest manner.
• Treats others with respect, develops trust and values diversity.
• Demonstrates sensitivity to diversity, i.e., culture, gender, age, religion, race disability.
• Develops effective relationships with employees, peers, and managers.
• Confidence in dealing with all levels in the business over the telephone and also on a face-to-face basis.
• Ability to remain calm when dealing with difficult people.
• Good listening skills and ability to respond in a clear, respectful manner.
Teamwork
• Commitment to fulfilling their role in a team.
• Supportive approach to other team members.
• Shares information, knowledge, ideas, and experience freely with others.
• Commits to team decisions and contributes to building a team spirit.
• Works collaboratively with others to achieve team or business objectives.
• Establishes acceptable levels of quality and quantity of work; reviews, recognises and supports achievement
• Encourages and motivates team members and work colleagues
Customer Orientation
• Basis decisions on how his/her actions impact on customers and DHL.
• Builds and maintains effective relationships with customers, suppliers, and other departments.
• Focuses on the needs of customer and seeks to meet and exceed expectations.
• Quickly and practically solves problems, seeking advice where necessary.
• Appreciates what customers want and continuously strives to meet customer expectations.
Problem Solving
• Identifies issues, problems, and opportunities.
• Deep dives to identify root causes of issues
• Applies formal problem-solving techniques
• Evaluates risk
• Gathers information and analyses cause and effect.
• Quickly and practically solves problems.
• Establishes effective work processes and measures.
• Documents and communicates awareness of the problem, solution and action taken.
Commitment to Excel
• Achieves work targets and is willing to take on additional roles/responsibilities.
• Continuously reviews current processes.
• Seeks and is open to feedback from others.
• Always behaves in a manner consistent with DHL's values.
• Demonstrates a positive attitude to change.
• Flexible approach to work.
• Looks for opportunities in a changing situation.
• Provides detailed advice to others
• Takes initiative to keep skills up to date
Procedural Skills
• Ability to organize own workload across a range of responsibilities & meet deadlines.
• Ability to select appropriate procedures.
• Ability to follow procedures.
• Ability to meet procedural deadlines.
• Ability to improve an existing procedure.
• Ability to create a procedure.
Attention to Detail
• Ability to work with lots of data to high level of accuracy.
• Ability to apply high attention to detail to written (text) documents.
• Ability to follow through on procedures and ensure completion.
Skills / Qualifications:
Expected years of experience (minimum)
• Minimum 2 years in a similar role
• Forklift license
Expected Qualifications
• Leaving Certificate, or equivalent, is a minimum requirement.
The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time.
