Guest Services

Behavioral Qualities: 

• Engaging, effervescent and positive attitude

• Professional and expressive telephone manner

• Understand and promote a “Hospitality” environment within home

• Exhibit a highly developed ability to actively listen to residents' needs and requirements

• Demonstrates flexibility and creativity in problem solving 

• Forward, independent and innovative thinking 

• Helpful attitude to all staff and residents 

Responsibilities 

• Reception and office duties, distribute mail, relay messages

• Administrative tasks 

• Prioritize appointments and proactively resolve conflicts as they arise

• Proactively creates and maintains effective workflow and communications to accomplish the work. Including handling a variety of tasks and projects simultaneously

• Responds to phone and email inquiries – providing general information and referring inquires to the appropriate source. 

• Assist residents, Executive Director and Management Team as required. 

• Other duties and responsibilities as assigned or required 

Qualifications: 

• Post Secondary Education with a diploma in Office Administration

• Experience in an Office/Retirement Home setting preferred

• Extensive computer literacy skills incl. Word, Excel, Outlook and Yardi

• Excellent interpersonal, communication and organizational skills

• Demonstrated ability to effectively manage time-sensitive tasks 

• Pro-active approach and able to work with minimal supervision

• Ability to work under pressure in busy, fast-paced environment 

• Marketing skills an asset

While our Applicant Tracking System uses some AI-enhanced tools, every decision throughout screening, assessing, and selecting candidates is made by real people on our team.

This posting is for a vacant position.