Guest Experience Assistant

About the Role: The Guest Experience department is seeking a Guest Experience Assistant for the 2026 season at Oracle Park. This part-time, front office role is seasonal and offers a behind-the-scenes look at Major League ballpark operations—from first pitch preparation to post-game wrap-up, and more. You'll work across Ballpark Operations and collaborate with multiple Giants departments while directly supporting our event staff team in delivering exceptional experiences for fans. This hands-on position combines administrative support, operational coordination, and guest interaction. You'll contribute to the systems and processes that help our Guest Services team of 500+ team members serve thousands of guests per event. You are excited about this opportunity because you will…  ●        Manage inventory control and distribution of supplies and equipment for event staff ●        Learn and operate our Incident Tracking System (24/7 Software) to log and monitor guest issues ●        Support Lost and Found program operations, including tracking, storage, and guest communications ●        Assist with Wardrobe operations for Guest Services team members (uniform distribution, inventory support) ●        Maintain departmental files, correspondence, and documentation ●        Update tracking spreadsheets for incidents, inventory, and staffing ●        Help train event staff on procedures and complete required documentation ●        Respond to guest inquiries at the Guest Services Desk during games and events ●        Support department initiatives that improve guest experience and operational efficiency ●        Contribute to pre-season preparation and post-season analysis    We’re Excited About You Because you are a… ●        Collaborative team player who builds positive relationships ●        Proactive problem-solver who anticipates needs ●        Adaptable and solution-focused under pressure ●        Passionate about sports, events, and creating memorable guest experiences   Qualifications: ●        Previous experience in event operations, venue management, or customer service preferred ●        Proficiency in MS Office (Outlook, Excel, Word) and Google Suite ●        Excellent written and verbal communication skills ●        Strong organizational abilities with attention to detail ●        Comfort with multitasking in a fast-paced, dynamic environment ●        Discretion in handling sensitive or confidential information ●        Must be available 20 to 35 hours/week, with general alignment to the baseball game schedule including nights and weekends. Season runs approximately [March/April through September/October, extended for playoffs] ●        Flexibility required for schedule changes based on game times and special events ●        Ability to stand and walk for extended periods ●        Occasional lifting up to [25-50] pounds ●        Comfortable working in indoor and outdoor environments