GS Air Logistics Operational Care Manager

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Role

The OCC Manager leads the team that executes air freight operations on behalf of Kuehne+Nagel branches worldwide. The OCC handles customer execution, documentation, escalation resolution, and coordination with origin and destination stations, carriers, and key accounts across all freight verticals. This role carries direct accountability for three things: stability of day-to-day operations, the capability trajectory of seven Team Leaders, and measurable reduction in errors, rework, and late escalations over time.

Your Responsibilities

• Team Leadership and Development: Define what good looks like for each, identify gaps, and build a structured path to close them within daily operations, coach team leaders through escalations rather than resolving them and set clear decision boundaries.
• Operational Performance: Maintain service performance and customer trust across a 24/7, high-volume operation, monitor error trends, distinguish systemic failures from individual ones, and act on root causes and ensure escalations to customers happen before SLA or milestone impact, not after.
• Change and Process Adoption: Implement changes to operating models and ways of working defined at corporate level, build adoption with internal clients (CCL) who may resist change. This requires trust-building and clear communication, not just enforcement, drive system usage and reduce reliance on manual, duplicative processes and balance corporate requirements with the local operational reality in Cebu.
• Quality and Capability Building: Build training and knowledge development into daily operations, reduce recurring errors by diagnosing whether the driver is a knowledge gap, a process gap, or a leadership behaviour and ensure INCOTERMS, documentation standards, and compliance requirements are correctly applied by specialists and understood by Team Leaders.

Your Skills and Experiences

• Operation Management experience
• Leadership development track record
• Air freight technical knowledge
• Demonstrates strong attention to detail in all tasks and deliverables
• Demonstrated ability to lead and manage organizational change initiatives effectively
• Good and effective communication
• Excellent stakeholder management and customer service skills
• Excellent organization and administrative skills

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.