Group Manager - Design & Media Solutions

Pune, Maharashtra, in February 25, 2026 Full Time

Position Summary

The Group Manager will lead the Operations part of the Design & Marketing Solutions within the Global Solution Center, India (GCC). This role is responsible for driving operations, service delivery, and people management across this domain. The ideal candidate will provide strategic direction, ensure operational excellence, and foster innovation while managing cross-functional teams in a global environment.

Key Responsibilities:

1. Operations & Service Delivery

Oversee the end-to-end delivery of design and marketing solutions within the GSC
Design and Implement operational structure to drive global transitions
Ensure high-quality service delivery, meeting business KPIs and SLAs
Drive process optimization, automation, and efficiency improvements across functions
Implement governance frameworks to monitor performance and compliance
Collaborate with global stakeholders to align solutions with business objectives

2. Leadership & People Management

Build, develop, and lead a high-performing team
Foster a culture of collaboration, innovation, and continuous learning
Provide coaching, mentoring, and career development opportunities
Drive employee engagement, retention, and talent development strategies

3. Strategy & Business Growth

Develop and execute the solutions roadmap in alignment with GSC and Global business goals
Identify and implement new capabilities, tools, and technologies to enhance service offerings
Drive cost optimization and value creation for the business
Engage with senior leadership and stakeholders to shape long-term strategy

4. Stakeholder & Relationship Management

Act as the primary liaison between the GSC and global business teams
Collaborate with internal and external partners to drive business impact
Ensure seamless integration of solution within the broader enterprise framework

Key Skills & Competencies:

Leadership & People Management – Proven ability to lead and grow diverse teams in a global environment
Strategic Thinking – Strong ability to develop and execute long-term business strategies
Develop frameworks for global GCC transitions
Operational Excellence – Expertise in managing large-scale operations and service delivery
Stakeholder Management – Ability to build and maintain strong relationships with global teams
Innovation & Digital Mindset – Knowledge of emerging technologies and their business impact
Data-Driven Decision Making – Ability to leverage analytics for business improvement

12+ years of experience in design & marketing solutions, with at least 5 years in People Management role, managing a team of 15+ employees
Experience in managing GCC operations and transitions or leading global teams is preferred
Strong expertise in service delivery, business transition, and operational efficiency
Experience working with senior stakeholders in a multinational environment
MBA or equivalent preferred

Why Join Us?

Opportunity to shape and lead a growing GCC
Work with global teams on high-impact solutions
Be at the forefront of innovation and digital transformation