Group Lead - Continuity, Resilience & Crisis Management

Employment Type

Permanent

Closing Date

28 Apr 2026 11:59pm

Job Title

Group Lead - Continuity, Resilience & Crisis Management

Job Summary

Acting as an enterprise integrator, leading the Business Resilience Centre of Expertise, you will connect risk, operations, technology, people, and governance to shape coherent resilience outcomes and influence senior decision making. Exercising mandate on behalf of the Chief Risk Officer, you will set expectations, challenge maturity, and drive alignment across business units—balancing local ownership with enterprise wide consistency. Initially, this role will also support the Crisis Management team (CMT) as the primary senior delegate to the CMT lead and ultimately take over the lead of CMT.

You will set direction, shape priorities, and coordinate delivery with contributors from across the company. You will engage senior stakeholders to influence decision making, provide expert guidance on continuity practices, and ensure the CoE’s work is integrated with broader risk, resilience, and operational excellence activities. You will also play a key role in leading the Crisis Management Team in instances where Telstra faces a significant incident.

Job Description

Focus of the role

Telstra is operating in an environment of increasing volatility, complexity and interdependence - technological, operational, regulatory and reputational. This role has been established to provide a single enterprise point of leadership for business resilience, ensuring the organisation can anticipate disruption, make sound decisions under pressure, and recover with confidence. The role exists to lift resilience from a set of practices to a core organisational capability critical to customer trust, operational continuity and long‑term value.

What you'll do

In this risk and compliance leadership role you will drive business resilience by elevating operational excellence, strengthening cross‑company preparedness, and embedding a culture of continuous improvement. The role leads a specialist team that takes an end‑to‑end view of continuity risks, incidents, and scenarios, while mobilising and coordinating contributors across the business, including teams outside of direct reporting lines, to ensure the organisation can anticipate, withstand, and recover from disruption with consistency and confidence.

You will:

• Lead an enterprise-wide Business Continuity Planning (BCP) framework that emphasises operational excellence, standardisation, and continuous improvement across all business units.

• Oversee end‑to‑end analysis of continuity‑related incidents and near misses to identify systemic issues, strengthen controls, and drive cross‑company learning.

• Direct scenario planning and complex simulation exercises that test integrated processes, interdependencies, and real‑world operational readiness.

• Guide and develop a high‑performing BCP team, setting clear priorities and ensuring consistent, high‑quality delivery across the organisation.

• Partner with senior leaders to align, build and test continuity strategies with operational objectives, regulatory expectations, and emerging risk landscapes.

• Champion cross‑functional collaboration to ensure continuity plans, processes, and recovery strategies are cohesive, scalable, and embedded into day‑to‑day operations.

• During a crisis incident, support the activation and running of the CMT on behalf of the Chief Risk Officer.

• Support the develop and implementation of strategies to help ensure Telstra is prepared for and responds effectively to crisis situations, whilst also driving training and incident simulation scenarios across the business.

About you

Candidates for this role may come from a broad range of backgrounds, including those with experience in areas such formulating strategy, operational management, legal and risk management. Candidates with a strong drive to lead and manage complex, cross organisational initiatives and problems are encouraged to apply.

To be successful in this role, you’ll have:

• Experience in business resilience and business continuity planning. Having built out frameworks, playing a role in senior governance, writing board/committee papers

• Incident and/or crisis support management experience

• Experience in setting strategic direction and driving organisational change

• Demonstrated experience in a people leadership role, with responsibility for supporting, developing, and leading others.

• A confident nature and the willingness to ‘call it like you see it’ in all instances.

• Demonstrated capacity to make or shape decisions under pressure, by highlighting implications and trade-offs, driving optimal business outcomes

• An ability to distil business continuity into digestible information for a variety of different stakeholders in different areas

• Comprehensive experience in business resilience and continuity planning, including the development and implementation of robust frameworks, active participation in senior governance activities, and the preparation of board and committee papers.

• Knowledge and understanding of best practice Operational Excellence, Process Management and Continuous Improvement frameworks

• Strong thought leadership presence utilising authentic communication to partner and engage key stakeholders, including senior executives across the enterprise

Interested? Apply now!
If this opportunity sounds like a perfect fit for you, we'd encourage you to apply!

To be considered for this role, please ensure a current copy of your CV is attached to your application.

As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India)