Government Affairs & Customer Service Support (Hybrid)

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Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are

At United, we take bold action. And our Global Government Affairs & Environmental team is the driving force behind our efforts to make change happen! By working closely with U.S, state and local and foreign governments and coordinating grassroots advocacy efforts, our Global Government Affairs & Environmental team represents United on regulatory, public policy and legislative issues. This team advocates every day for our airline, our employees, and the millions of customers we serve all around the globe.

Job overview and responsibilities

This position is responsible for providing administrative and customer service support across United’s Government Affairs & Global Public Policy department. Responsibilities include managing a broad array of administrative tasks for multiple teams to support various priorities and objectives. Additionally, this position manages the team’s customer service workflow and travel programs for external stakeholders.

This is an administrative and customer support position, not a junior policy position on the Government Affairs & Global Public Policy Team.

Provide confidential, high level and key administrative support

• Support logistics, hospitality, daily schedule alignment in a fast-paced and highly dynamic environment
• Provide logistics and management support for in-person and virtual meetings and events
• Screen telephone calls and visitors; manage multiple department email inboxes
• Manage vendor setup and payment process and purchases and invoicing; reconcile purchase card reports
• Schedule and maintain calendar of appointments, meetings, and travel itineraries for teamwide access
• Other duties may include assisting in organizing briefing materials, preparing and sending correspondence and other administrative assistance to support Government Affairs as needed
• Continually seek to identify and employ methods to improve existing processes to help streamline work and efficiency

Support the execution of Government Affairs and external partnerships

• Provide research, analytical and management capabilities to support the successful execution of key corporate and government affairs projects
• Answer and execute requests for sponsorships and/or donations
• Complete vetting process for nonprofit sponsorship requests
• Assist in budget administration, including follow-up/tracking of results

Provide customer service assistance to Government Affairs stakeholders, both internal and external

• Manage customer service workflow for key government affairs customers traveling on United based on company policy, all applicable federal, state, and local laws, and the best interest of the customer to influence the intent to fly United again (customer interactions will vary from the routine to the highly sensitive)
• Work closely with Customer Care, Reservations, local airport officials in determining appropriate action for these customer travel issues
• Issue and administer travel funds (including certificates and UATP's) for external partners and vendors and assist with reservations and ticketing as needed
• Support travel needs of Government Affairs & Global Public Policy team

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree
• 1+ years of government or business experience
• Familiarity with a corporate government affairs department
• Passion for excellent customer service support
• Communicate effectively and professionally with internal and external customers
• Comfortable operating in a dynamic, highly visible environment
• Interface with all departments within the company and represent the respective leadership team in a highly professional manner
• Ability to interact professionally with high-level executives on a daily basis
• Complete projects assigned and demonstrate ability to handle multiple tasks with minimal supervision
• Ability to prioritize projects, manage workflows and meet strict deadlines with a strong attention to detail
• Strong oral and written communication skills
• Strong Microsoft Office skills – Word, PowerPoint, Excel, PowerPoint
• Results-oriented and collaborative 
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

The base pay range for this role is $66,500.00 to $86,616.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [email protected]