Global CRM Manager - Polish Market
Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.
We are looking for an experienced Global CRM Manager to take ownership of the Polish market, driving player lifecycle strategy and CRM performance across multiple products.
Key Responsibilities:
- Define and execute CRM strategy for the Polish market across all channels (Email, SMS, Push, In-app)
- Own the full customer lifecycle: onboarding, engagement, retention, reactivation, and churn prevention
- Plan, launch, and optimize CRM campaigns with a strong focus on segmentation, personalization, and ROI
- Analyze CRM performance (LTV, retention, conversion) and translate insights into actionable improvements
- Collaborate with Product, Analytics, Content, and Design teams to deliver data-driven campaigns
- Continuously test new mechanics, offers, and communication approaches tailored to the Polish audience
- Monitor competitors and market trends within the Polish iGaming landscape
- Ensure compliance with local regulations and responsible gaming practices
Requirements:
- 4+ years of CRM experience
- 3+ years of strong hands-on experience in iGaming with a clear focus on the Polish market (must-have)
- Proven track record of managing CRM campaigns end-to-end with measurable impact
- Experience with CRM tools (e.g. Braze, Optimove, Salesforce, or similar)
- Strong analytical mindset (segmentation, A/B testing, performance optimization)
- Upper-Intermediate English or higher
- Native Polish
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