Global A&H CRM Business Analyst

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Global A&H CRM Business Analyst to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

How you will create an impact

We are seeking a Business Analyst to join our dynamic Global Accident & Health team at AIG. This role involves working closely with internal stakeholders to understand their needs, providing training and functional expertise on our CRM & Reporting platform and enabling solutions that drive measurable business value. As a key player in our team, you will leverage your domain knowledge to identify inefficiencies, solve complex problems, and help envision strategic solutions that align with our business objectives.

• As a Business Analyst, you will facilitate requirement sessions to elicit, document, and analyze CRM business requirements and functional specifications using Agile project management tools, provide technical teams with requirement walk through sessions as appropriate.

• Identify operational inefficiencies and conflicting business practices, proposing alternative solutions to complex cross-functional problems.

• Act as a member of a project team, ensuring timely delivery of user improvements and enhancements by effectively employing Agile methodologies.

• Scope and prioritize CRM enhancement requests with multiple stakeholders, managing and maintaining the product roadmap.

• Develop and maintain strong business customer relationships, serving as the “voice of the customer” to the Global Accident & Health business team.

• Ensure business and operational readiness for the deployment of new CRM application features and process changes, lead end-user training.

• Work with key business stakeholders to provide support on business tracking metrics, design reports and data visualizations.

• Develop reports and dashboards via the CRM platform to enable business monitoring and tracking of A&H sales pipelines across Group A&H, Direct Marketing and 3rd party Partnerships for A&H markets worldwide.

What you’ll need to succeed:

• Bachelor’s degree or equivalent experience in a related field.

• Minimum 4 years of professional experience in business analysis, application design, implementation, and support of CRM systems.

• At least three years of experience with Salesforce report building, configuration and management of flows and case assignment rules.

• Proficient knowledge of Agile project management methodologies.

• Proven experience in leading cross-functional projects and providing technical direction amidst uncertainty.

• Strong understanding of insurance business concepts.

• Exceptional communication skills, both written and oral, with the ability to present ideas clearly and effectively.

• Excellent organizational skills, capable of multi-tasking, prioritizing/re-prioritizing workloads on short notice.

• Working experience of reporting and data visualization tools such as Power BI and Tableau.

Ready to take your career to the next level? We would love to hear from you.

Compensation for this position includes base salary and eligibility for a bonus in accordance with the terms of the applicable incentive plan. In addition, we’re proud to offer a range of competitive benefits, a summary of which can be viewed here: 2026 Benefits Overview.

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At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].