Functional Analyst

The primary purpose of this role is to be part of Business Platforms Bangalore team to deploy / implement SAP Concur Expense & Request modules, dentsu’s global T&E application. Concur Expense is currently live in 24 markets with 28,000 active users & Concur Request launched in dentsu during Q3 2024. The person will closely work with the Expense & Request implementation team members, Corporate Card Team, Travel Team, Market Admins & other stakeholders to ensure the system is fully optimised and updated.

Job Description:

Proactively work with market admins to ensure high priority issues are addressed in a timely manner

• Co-ordinate with service assurance team - assisting markets on masterdata management (mainly: List import & Employee import)

• Monitoring interfaces between Workday, Concur &D365 (BizTalk & Snaplogic)

• Knowledge on integrations, APIs & Web Services

• Maintaining allowances, tax & mileage rates on Concur

• Handling Change Requests raised by existing / live markets

• Working with Deployment team at the time of handover

• Assisting markets during hypercare & focus on positive user experience

• Maintaining internal progress trackers

• Help Service assurance team on any BAU requests as and when needed

• Maintaining the SAP Concur reporting suite

• Liaising with live markets to create ad hoc Cognos reports as & when required

• Experience in creating Cognos reports, adding prompts, filters, grouping, sorting & scheduling

• Co-ordinating with Business Admin to understand technical challenges & provide solutions

Location:

Bangalore

Brand:

Bcoe

Time Type:

Full time

Contract Type:

Permanent