Front Office Guest Service Associate -

Welcome guests warmly and ensure a positive first impression.

Handle check-in and check-out procedures efficiently.

Respond to guest queries, requests, and complaints promptly.

Ensure guest satisfaction by delivering consistent service standards.

Manage reservations, room allocation, and billing accurately.

Maintain proper records in PMS (Property Management System).

Handle cash, card transactions, and daily reports.

Coordinate with housekeeping for room status updates.

Liaise with other departments (Housekeeping, F&B, Maintenance).

Provide accurate information about hotel services and facilities.

Ensure smooth shift handover with proper briefing.

Follow brand SOPs and service guidelines.

Upsell rooms and promote hotel services when appropriate.

Maintain grooming and professional appearance as per standards.

Adhere to company policies, procedures, and safety standards.

Ensure confidentiality of guest information.

Follow emergency procedures when required.

Good communication and interpersonal skills

Customer service orientation

Basic computer knowledge (PMS, MS Office)

Problem-solving ability

Professional grooming and attitude