Front Office Executive

Front of the House Management

1. Create a positive first impression of the organization with a professional and hospitable welcome.
2. Support the internal service team in managing the end-to-end visitor process:
• Drafting invite letters and welcome letters.
• Receiving visitors and escorting them to meeting venues.
3. Maintain a clean and organized reception area with all amenities properly stocked.
4. Handle incoming and outgoing couriers and posts efficiently.
5. Ensure accurate and up-to-date visual management (e.g., posters, standees, digital displays) in the reception area.

Back of the House Management

1. Act as a helpdesk coordinator between CBRE and its customers, resolving or redirecting queries and requests.

2. Monitor visitor movement through the Visitor Registration Tool and coordinate with hosts for accuracy.

3. Plan and execute awareness initiatives for tools like Visitor Management.

4. Coordinate with the security team and manage the visitor badge process, including issuance, collection, and inventory.

5. Prepare MIS reports and manage local operational reporting.

6. Oversee ordering and payments for services such as florists, first aid supplies, newspapers, and journals.

7. Provide backup support for the Facility Assistant during their absence to ensure seamless operations.

8. Extend support beyond defined responsibilities by taking up additional roles as required for smooth operations.

9. Be flexible to work extended hours to meet operational demands.