Front Desk Hospitality Agent
Sonder (NASDAQ: SOND) is a leading global hospitality brand, offering premium, design-forward apartments and intimate boutique hotels for the modern, savvy traveler. Founded in 2014, Sonder combines thoughtfully designed spaces with seamless, tech-enabled service — all delivered through a single, beautifully integrated experience.
Our properties are located in the world’s most sought-after neighborhoods, spanning 40+ markets across nine countries and three continents. Through the Sonder app, guests enjoy full control over their stay — from self check-in to 24/7 support — making every detail of travel easier, more flexible, and more inspiring.
In 2024, we announced a strategic partnership with Marriott International, bringing Sonder properties to Marriott.com and the Marriott Bonvoy app. This integration connects our inventory and front of house and back of house systems with the world’s largest travel loyalty platform — unlocking exciting new possibilities for our guests and employees.
Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth. Our team blends the agility of a tech company with the standards of a global hospitality brand — and we’re building something that’s reshaping the future of travel.
Life At Sonder
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.
Our Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you!
AT SONDER YOU WILL:
Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility, hours of operations, directions, etc.
Assist building leadership with any administrative tasks required to keep all operations running smoothly
Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues
Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
Support multiple Sonder properties throughout the local market, as required
WHAT WE LOOK FOR:
Personable, guest-centric, and positive; you love speaking with others in person and via phone, email, and chat
Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles
Excellent problem solving skills, with the desire to “get it done” for our guests
Strong computer literacy and writing skills and comfort switching between multiple desktop and mobile applications
Organized, hardworking, and detail-oriented
Thrives in a fast paced, ever-changing, always challenging startup environment
Ability to work effectively both in a team environment as well as independently
Flexible schedule and open to working evenings, weekends and holidays
Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time
Proficiency in languages other than English a plus
This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)
Hourly Pay Rate: $22
The pay range for this role is between - annually. Actual pay within the range is dependent on multiple factors, including your geographic location. Equity, benefits, and discretionary bonus may be additional forms of compensation for this role and are not included in the provided pay range.Benefits
We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits. For eligible employees, benefits may include:
Competitive compensation
Medical, dental and vision insurance (where applicable)
Flexible vacation
Wellness and volunteering days
Annual free credits and discounts to stay in Sonders
Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork
Learn More About Sonder
Blog: Sonder Stories
Instagram: @sonderstays
Equal Opportunity
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.
As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email Recruiting.
