(Fluent English) Technical Support Consultant, Web Hosting & Billing (remotely)

Colombia Remote March 13, 2026

Technical Support Consultant for a global Support-as-a-Service leader, delivering secure customer and technical support for clients in 60 languages across diverse industries.

Requirements

Excellent English communication skills (at least C1 level)
1–3 years of experience in technical or customer support
Experience with eCommerce, web hosting, and billing systems (Stripe, PayPal)
Ability to handle billing inquiries, refunds, subscriptions, and account issues
Basic web hosting support knowledge (logins, site access, domain checks)
Technical background with basic HTML and CSS knowledge
Experience with CRM tools and Confluence
Strong analytical thinking and research skills
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

Flexible schedule
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time
Internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements

Originally posted on Himalayas