Latitudeinc

Field Technician

Baltimore, MD March 12, 2026 Full Time Lever
A well-established, family-owned healthcare technology company is seeking a Field Service Technician to support a growing client base across the Baltimore region. The organization provides personal emergency response systems designed to support seniors and individuals who require in-home safety monitoring.

A well-established, family-owned healthcare technology company is seeking a Field Service Technician to support a growing client base across the Baltimore region. The organization provides personal emergency response systems designed to support seniors and individuals who require in-home safety monitoring.

Key Responsibilities

  • Install, configure, and service personal emergency response systems in client homes
  • Reset or replace equipment as needed and ensure devices are functioning properly
  • Provide friendly and patient support to seniors and individuals with disabilities
  • Troubleshoot basic device issues and respond to service requests
  • Maintain professional communication with clients and internal staff
  • Occasionally assist with training or supporting technicians in other regions (travel expenses covered)
  • Respond to equipment-related service calls when scheduled

    • Qualifications

  • Reliable personal vehicle and willingness to travel within the Baltimore region
  • Comfortable driving to service locations, including occasional longer trips (up to 2–3 hours round trip)
  • Strong communication and customer service skills
  • Professional, dependable, and comfortable working with seniors in their homes
  • Ability to work independently and manage appointments efficiently
  • Basic technical comfort with electronic devices (training provided)

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