Cogent Analytics

Field Service Technician - Laser Machinery

Dallas, TX March 27, 2026 Full Time
We are seeking a skilled technician to provide mechanical/electronic production support and operator training for our Laser products.  Responsibilities include managing projects from post-sale to installation to ongoing customer service support. We are looking for a technician to provide exceptional customer support at customer’s sites in North America. 
We are seeking a skilled technician to provide mechanical/electronic production support and operator training for our Laser products.  Responsibilities include managing projects from post-sale to installation to ongoing customer service support. We are looking for a technician to provide exceptional customer support at customer’s sites in North America. 

Primary Duties

  • Support customers in North America as part of the customer support team
  • Install and demonstrate various laser cutting and marking systems machines.
  • Train customer personnel in operation of equipment.
  • Troubleshoot software, electronic and mechanical equipment issues.
  • Assist in creation and maintenance of machine operation procedures, work instructions, detailed drawings, and visual aids.
  • Collaborate with other company and vendor personnel to assure customer specifications and goals are met.
  • Adhere to company procedures/quality standards and ensure compliance to customer specifications.
  • May be assigned other duties to assure the effective operations of the department or organization.

    • Qualifications

  • High School or Technical School education focusing on Electronic, Electrical or Manufacturing.
  • 3+ years of mechanical & electric/electronic troubleshooting & service experience.
  • Experience with lasers, robotics, automation, or mechatronic systems considered advantageous.
  • Able to read mechanical, pneumatic and electric drawings.
  • Trouble shooting experience via PLC is required.
  • Demonstrated ability to work independently and have good communication skills, both verbal and written.
  • Ability to read and interpret production work instructions, routers, and specifications.
  • Ability to effectively present information and respond to questions from operators, engineers, and supervisors.
  • Advanced computer proficiency with MS Office products (MS Word, MS Excel, MS PowerPoint, and MS Outlook), Adobe products, Salesforce CRM, Team Viewer, and graphic file manipulation.
    • Apply on company site

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