Field Service Technician

Canton, Ohio, United States February 25, 2026

Field Service Technician(s) (AMCAS)

Multiple US regions: West Coast, East Coast, Southwest, Southeast

Our installed base of machines has been growing rapidly over the last years. Due to this growth and investment in our people, we are looking for service oriented enthusiastic, communicative, and highly motivated Field Service Technicians.

In this position you will:

Travel to customer locations
Install and troubleshoot equipment
Respond to service requests
Provide technical trainings

Our clients are System Integrators and End-Users within North America and Mexico, and you will provide reactive and pro-active equipment services out in the field (at their locations). This would involve periodically being stand-by outside of office hours and frequent travel. You'll work closely with the service coordinators and provide them with adequate visit feedback and documentations regarding installations and repairs.

The Team

You will be part of our Global Customer Service team which is spread over 3 regions, AMCAS, EMEA and APAC. Regionally (AMCAS) you will report to our Customer Support Manager. Depending on the client's requests and/or complaints, you will work alone or together with several of your colleagues in the field. The team are our "eyes and ears" in the marketplace, and is responsible for building and maintaining customer relations, maintaining quality of performance and safety at customer sites and turn complaints in structural product improvements.