Field Service Engineer

Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions Services team is seeking a highly experienced Senior Service Engineer to provide technical leadership and advanced support for our deployed solutions. This role is key to ensuring the reliability, performance, and successful lifecycle management of mission-critical systems.

You will be expected to independently lead and manage the design, implementation, and maintenance of complex service and support solutions for our customer networks, and mentor junior team members.

Job Description

• You're the go-to expert for complex systems, offering both on-site and remote support for complex deployed systems, collaborating directly with customers, internal teams, and vendors.

• Lead advanced incident response, drive complex root cause analysis (RCA), and implement preventative measures.

• Get creative and implement cool, automated solutions using scripting and data smarts.

• Act as the primary technical interface and trusted advisor to customers, advocating for their needs and driving high-priority issue resolution.

• Lead small-scale projects or technical work streams related to system upgrades, maintenance, and solution improvements.

• Provide technical guidance and mentorship to less experienced engineers.

• Occasional out-of-hours support and travel may be required.

Basic Requirements

Proven track record of 6+ years of relevant field service, system integration & Customer support experience, with deep expertise in the following areas:

• Education: Bachelor’s degree or higher in Engineering, Telecommunications, Computer Science, Information Technology or the core sciences

• Domain Expertise: Deep knowledge in Public Safety/Mission Critical ops, Data Analytics, and either Tetra/LMR systems or advanced GSM/LTE/5G and Cybersecurity.

• Technical Skills: You know your way around Land Mobile Radio (LMR), Cybersecurity processes, and how a NOC/SOC operates. Having knowledge on Vulnerability Management, Products such Cyberark PAM, Carbon Black EDR, IBM Guardium, Trellix Software suites, Tripwire, Cisco ISE and Forescout NAC will be highly preferred

• Service Management: Demonstrated expertise in Customer Support, Maintenance, and Life Cycle Management and to respond promptly to customer requests.

• Professional Certification: ITIL v4 certification is highly preferred.

• Leadership and Communication: Proven strong interpersonal, collaborative, and team leadership skills, with the ability to coordinate across various groups and functional teams.

• Communication Skills: Excellent written and verbal communication, listening, negotiation, and presentation skills, with proven ability to present complex technical information to both technical and non-technical audiences.

• Problem-Solving: Advanced problem-solving and critical thinking skills, with the ability to lead resolution efforts for major incidents.

• Ability to work independently, co-ordinate team actions and make decisions

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.