Field Service Analyst 1 - Part Time
Job Summary
This position supports end user devices and provides technical support. A strong background in technical support, customer service and understanding of client-server relationships, networking, and diverse hardware devices is required for satisfactory results in this position.
Essential Functions of the Role
- Familiarity with remote monitoring and control tools used in audio-visual environments, including the ability to remotely monitor and manage classroom equipment when required.
- Working knowledge of Microsoft Windows and Microsoft Office applications, with the ability to effectively utilize approved remote support tools to diagnose and resolve end-user issues.
- Provides liaison support with Information Technology and Audio-Visual vendors and contractors, ensuring the support of managed services in assigned areas.
- Interfaces with users through training, education, tutorials, and problem resolution in a classroom environment.
- Coordinates and communicates effectively with others to complete assigned work.
- Performs troubleshooting of technical office equipment and peripherals, including telephony, printer configuration, scanners, and applicable hospital or research equipment.
- This role supports the classroom and the technology in it — not identity, access, or backend systems.
- Performs other duties as assigned or required.
- This role is 100% onsite support.
Key Success Factors
- Advanced computer troubleshooting skills, problem solving abilities, ability to support logical thinking and conclusions.
- Effectively provide audience appropriate communication.
- Professional attitude, dress and customer service skills.
- Strong teamwork and collaboration skills.
- Two or more years of experience in an Information Technology position required.
Ideal Schedule:
Monday, Wednesday, Friday (7:30AM - 12:30PM)
Benefits
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
Qualifications
- EDUCATION - Associate's or 2 years of work experience above the minimum qualification
- EXPERIENCE - 2 Years of Experience
- CERTIFICATION/LICENSE/REGISTRATION - Drivers License (TXDL): If moving from out of state must obtain valid TX DL within 90 days of hire.
