F&B Guest Service Associate Holiday Inn Express Pimpri
Duties and responsibilities
- Complete forecasts, plans, and productivity reports for management.
- Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
- Be attentive to guest s needs
- Prepare food and beverages for service to guests and present food according to established health and presentation standards
- Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
- Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
- Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are
- clean and maintained throughout shift
- Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident
- to the Supervisor or Manager on duty
- Take action to solve guest problems/complaints and use established guidelines for any service recovery
- to ensure guest satisfaction
- Work as team and communicate and co-ordinate with other departments to ensure excellent quality and service
- May receive guest payments and process transactions as outlined in the cash and charge procedures as needed
- May assist with other duties as assigned
- Being passionate about people and service
Qualifications and requirements
Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred.
Bachelor s in Hotel Management
Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Candidates are advised to verify the exact job location directly with the employer before applying.