Facilities Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

JLL es una empresa comprometida con la igualdad de oportunidades entre hombres y mujeres / JLL as a company is committed to equal opportunities for men and women.

The Facilities Coordinator will assist the Facilities Manager with operational activities in, maintenance and operations, vendor oversight, purchasing of material, equipment & supplies and helpdesk.

This role functions as a key support resource, managing service delivery and client satisfaction across assigned sites.

Client/Stakeholder Management

• Provide superior customer service to meet or exceed on-site client’s expectations
• Communicate and interact effectively at all levels, modulating communicating accordingly. 
• Support delivery of KPI’s and SLA’s defined within the contract.

Operations Management

• Hands-on Facilities Support: Assist with day-to-day facilities tasks within the premises, such as space setup, logistics coordination and general office maintenance requests.
• Access Control & Badge Management: Create and distribute security badges for employee access, primarily for the Madrid office and occasionally other country sites; liaise with the International department for badge orders and updates.
• Courier & Distribution Logistics: Arrange daily shipments and courier services for employees, receive incoming packages/mail, and coordinate notification to the designated addressee
• Office Cars Administration:
• o    Manage reservations, key distribution, and booking coordination for company vehicles
• o    Oversee traffic sanction management using relevant software: retrieve sanctions, identify drivers, send notifications.
• Office Supplies Procurement: Order supplies through the client’s platform, ensuring timely fulfilment and supporting basic finance workflows.
• Supplier & Service Management: Support the Facilities Manager with ad-hoc service issues; coordinate with external suppliers for resolution and ensure appropriate follow-up and closure.
• Physical Facility Inspections: Conduct regular walkthroughs to identify and address operational needs, including cleaning inspections and basic HSSE assessments.
• Corrigo System Management: Oversee workflow management systems for the sites, ensuring work orders are handled within SLAs and customer updates are timely and professional.
• Vendor Relations: Develop strong relationships with vendors, ensuring understanding of client culture and high-quality service delivery.
• Continuous Improvement: Evaluate service performance and collaborate to implement improvements in quality and efficiency.

HSE, Security & Quality Management  

• Conduct regular audits to ensure safety procedures are in place and effective
• Follow JLL Contractor Management procedures and ensure compliance with statutory and client requirements.
• Understand & actively support JLL’s Quality Management program
• Maintain confidentiality of documents & communications as appropriate.

The above is not an exhaustive list of responsibilities, further additional duties may be required to be performed to support the Account

The candidate must demonstrate the following personal attributes:

• Strong customer service orientation.
• Proactive, positive attitude with willingness to learn and take initiative
• Problem solving, planning, and organizational skills.
• Excellent verbal & written communication
• Proficient with the use of Microsoft Office tools
• Ability to converse in English (basic conversation required; willingness to improve)
• Hands-on mentality
• Ability and willingness to learn and grow within the company; openness to new responsibilities.
• Previous experience in a facilities environment or hands-on operational rose is desirable.
• Education: Not a requirement
• Valid driver’s license required
• Fluency in local language; conversational English required
• 40 hours/week on-site in Madrid; remote work negotiable.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.