Exchange Coordinator - Audi Pembroke Pines
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.
The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.
Audi Pembroke Pines has an exciting opportunity for an Exchange Coordinator to join our team!
What Will You Do?
- Warmly greet customers on the service drive and conduct a needs analysis, including service history, current concerns, and potential interest in upgrading their vehicle.
- Initiate friendly, proactive conversations to assess the customer’s desire to trade their current vehicle for a new or pre-owned Audi or other inventory options.
- Evaluate potential trade-in vehicles by reviewing service history and inspecting the customer’s current vehicle condition.
- Present accurate trade-in estimates based on market value, condition, and dealership appraisal guidelines.
- Educate customers on upgrade opportunities and encourage consideration of new or used vehicles that align with their needs and preferences.
- Communicate customer preferences, trade‑in details, and appraisal information to sales management for assignment to the appropriate sales consultant.
- Update customer profiles, conversations, and trade‑in information in the dealership CRM system.
- Address customer questions or concerns regarding the exchange process, trade values, or upgrade options.
- Perform other duties and special projects as assigned.
What Are We Looking For?
- High school diploma or GED required; college degree preferred.
- Prior sales or customer service experience strongly preferred.
- Ability to confidently approach customers on the service drive and initiate friendly, meaningful conversations.
- Proficiency in desktop tools including MS Office (Outlook, Excel, Word, PowerPoint, etc.).
- Strong verbal, written, and interpersonal communication skills.
- Excellent customer service skills and the ability to build rapport quickly.
- Understanding of dealership processes, sales procedures, and vehicle inventory is a plus.
- Ability to collaborate effectively with the sales team and support dealership sales goals.
- Organized, proactive, and capable of managing multiple tasks in a fast‑paced environment.
#LI-AK1
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.
At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays, Bereavement, and Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
Benefits:
Regular Full-Time
We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.
Temporary or Part-Time
In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.
Pay:
We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $21.00 - $29.93 USD per hour.Artificial Intelligence Statement
We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:
Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
Misrepresent or embellish qualifications, skills, or experience
Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)
Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.
Equal Opportunity Employment and Accommodations:
Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
If you are a person with a disability needing assistance with the application process, please contact [email protected]
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
