Events Operations Manager

• Communicate effectively with clients and internal departments (kitchen, sales, operations) to manage event requirements and changes.

• Manage team performance through training, onboarding, briefings, and performance evaluations in line with brand standards.

• Deliver high-quality guest service, maximising sales opportunities and ensuring customer satisfaction.

• Coordinate event logistics including equipment hire, stock ordering, and maintaining inventory and storerooms.

• Collaborate with leadership and sales teams to drive revenue, support promotions, and ensure seamless event execution from planning to delivery.

• Supervise function set-ups and service delivery to ensure all events meet client specifications and expectations.

• Lead and support team members to maintain service standards and a consistent, high level of customer service.

• Develop and manage rosters effectively within budget, ensuring adequate staffing levels aligned to business needs.

• Oversee administrative tasks including preparing accounts, forecasting, and ensuring accurate and timely billing.

• Proven experience in conference & events, banqueting, or food and beverage operations, ideally within a hotel environment

• Previous supervisory or leadership experience, including team management and rostering

• Strong background in customer service with a focus on delivering high-quality guest experiences

• Experience managing event logistics (set-ups, run sheets, coordination with kitchen and sales teams)

• Demonstrated ability to control costs and drive revenue (upselling, labour management, forecasting)

• Exposure to budgeting, forecasting, and financial administration (e.g. billing, accounts)

• Experience with training, onboarding, and performance management of team members

• Responsible Service of Alcohol (RSA) certification

• Food Safety or Food Handling certification

Benefits and Perks

• Enjoy exclusive Accor discounts and global benefits, including but not limited to accommodation and food & beverage discounts for you, your family and friends.
• Access to Accor Partner Benefits such as Europcar.
• Discounted onsite car park available.
• Access to confidential Employee Assistance Program.
• Inclusive and diverse environment.
• A friendly and supportive work environment.
• Excellent opportunity to further grow and develop your career with an industry leader
• Reward and recognition programs, including Annual Service Recognition and Accor Tenure Milestone recognition
• Mentoring and career development along-side experienced and dedicated professionals.

Apply today to start a conversation and see where your Accor career can take you!

We are unable to provide sponsorship, so Australian working rights are required.