Employee Relations Leader
The Employee Relations Leader is responsible for partnering with our Restaurants and Leaders to provide support regarding Crew concerns (e.g., allegations of harassment, discrimination, retaliation, and wage & hour violations). This role focuses on conducting fair, unbiased, and consistent end-to-end investigations and providing support for performance management.
Your Impact and Responsibilities:
- Promptly and objectively investigate Crew issues in collaboration with business partners and in alignment with the Company’s policies, procedures, and standards, including:
- Manage the end-to-end investigation process and assigned casework, following all documentation, reporting, and confidentiality standards
- Analyze and synthesize data to bring investigations to resolution, escalating as necessary
- Support crisis situations in partnership with appropriate internal teams
- Analyze aggregate data to identify systemic issue trends and propose recommendations for review
- Ensure legal compliance and mediate claims from regulatory and/or administrative agencies
- Facilitate performance management of Crew (e.g., coaching, feedback, and redirectives)
- 3+ years’ experience in human resources or employment compliance
- Bachelor’s degree or equivalent experience
- High sense of discretion with confidential, sensitive information
- Detail-oriented, organized, and flexible for timely multi-project management
- Strong analytical, written, verbal, and interpersonal skills
- Ability to work effectively and efficiently both independently and collaboratively
- Proficiency in Microsoft Office Suite: Excel, PowerPoint, Access, Outlook, and Word
Preferred Qualifications:
- Experience in a growth restaurant, customer, or retail Company
- SHRM, PHR, or SPHR certification
All your information will be kept confidential according to EEO guidelines.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
