Duty Manager
Educate and train team members in compliance with federal, state and local laws and safety
regulations. Ensure staff is properly trained and has the tools and equipment to carry out job
duties
Ensure your team are properly trained on systems, security, service and quality standards
Guest Experience
Ensure your front office team delivers a great service, professional attention and personal
recognition
Ensure guests are greeted upon arrival and make time to engage with guests. Respond
appropriately to guest complaints, solicit feedback and build relationships to drive continuous
improvement in guest satisfaction
Conduct routine inspections of the front office and public areas and take immediate actions to
correct any deficiencies
Ficial
Help prepare annual departmental operating budget and ficial plans. Monitor budget and
control labor costs and expenses with a focus on rate strategy, building initiatives and inventory
management
Oversee night audit function and preparation of daily ficial reports
Develop plans to increase occupancy and ADR through walk ins and upselling at the front desk
The moment a guest steps into one of our hotels, they walk into a genuinely memorable
experience. As Front Office Manager you ll deliver this through managing all aspects of the front
office (for example guest registration, porter services, business centre, telephone services,
concierge services, and guest reservations). You ll also create the warm atmosphere that makes
our guests feel at home in any location
Responsible Business
Responsible Business
Check billing instructions and guest credit for compliance with hotel credit policy and ensure all Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner transactions are handled in a secure manner
Train team members on PBX procedures and serve as a central communications point during Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel emergency personnel
Perform other duties as assigned. May also serve as manager on duty Perform other duties as assigned. May also serve as manager on duty
regulations. Ensure staff is properly trained and has the tools and equipment to carry out job
duties
Ensure your team are properly trained on systems, security, service and quality standards
Guest Experience
Ensure your front office team delivers a great service, professional attention and personal
recognition
Ensure guests are greeted upon arrival and make time to engage with guests. Respond
appropriately to guest complaints, solicit feedback and build relationships to drive continuous
improvement in guest satisfaction
Conduct routine inspections of the front office and public areas and take immediate actions to
correct any deficiencies
Ficial
Help prepare annual departmental operating budget and ficial plans. Monitor budget and
control labor costs and expenses with a focus on rate strategy, building initiatives and inventory
management
Oversee night audit function and preparation of daily ficial reports
Develop plans to increase occupancy and ADR through walk ins and upselling at the front desk
The moment a guest steps into one of our hotels, they walk into a genuinely memorable
experience. As Front Office Manager you ll deliver this through managing all aspects of the front
office (for example guest registration, porter services, business centre, telephone services,
concierge services, and guest reservations). You ll also create the warm atmosphere that makes
our guests feel at home in any location
Responsible Business
Responsible Business
Check billing instructions and guest credit for compliance with hotel credit policy and ensure all Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner transactions are handled in a secure manner
Train team members on PBX procedures and serve as a central communications point during Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel emergency personnel
Perform other duties as assigned. May also serve as manager on duty Perform other duties as assigned. May also serve as manager on duty
Disclaimer: The job location mentioned in this description is based on publicly available information or company headquarters. Candidates are advised to verify the exact job location directly with the employer before applying.